Customer Service Specialist

Benefits Medical, Dental & Vision Insurance 401K Plan + Match Paid time off and vacation Short/Long Term Disability Mentorship Program Growth opportunities Paid Training Life Insurance Legal Services provided Employee vehicle purchase plans Health and wellness Discounts on products and services Job Summary This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating. Responsibilities, Knowledge and Skills Possess excellent verbal and written communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence Possess strong organizational skills including the ability to manage multiple projects and details simultaneously Possess an analytical ability to find solutions to various problems Ability to create, compose, and edit written materials Ability to gather data and compile information Ability to work productively in a fast paced, stressful environment Qualifications Happy, positive, energetic tone of voice, required High school diploma required Conversing with customers in a positive manner, asking probing questions to assist the customer is required Attendance and punctuality for scheduled working shifts is required Prior Call Center experience preferred Experience with computers, printers, copiers, telephone, scanner, calculator is required Experience with Microsoft products is helpful Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists Close mental and visual attention required to perform work dealing primarily with preparing and analyzing information, using a computer terminal, and reading and speaking on a phone EEO Statement We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr