District Pharmacy Coordinator

District Performance Coordinator, Pharmacy

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person, one family and one community at a time.

The District Performance Coordinator (DPC) plays a critical role in cultivating a culture of excellence in pharmacies across their market. The DPC is a critical support partner to the Pharmacy District Leader (DL, RX) and District Support Pharmacist Leader (DSPL), that brings forward insights to help improve Pharmacy district-level performance. As the key support to the DL, Rx, the DPC partners with the DSPL, Pharmacy Managers (PMs) and teams across the market to ensure that pharmacies are effectively staffed and scheduled, prepared for scheduled activities (vaccine clinics, inventories, remodels, pilots, rollouts, etc.), compliant with regulatory guidelines, and embracing change and new ways of working. The DPC will have a variety of responsibilities, including but not limited to:

• Managing pharmacist scheduling and payroll for the district, including partnering with the DSPL regularly to ensure that District Support Pharmacists (DSPs) are scheduled appropriately to support pharmacy operations
• Managing vaccine clinic scheduling for flu season including inputting clinics into the schedule ideally 3 weeks out, checking the scheduling tool daily as many clinics drop in with a week or less from the date they would like to host, revising pharmacist schedule to cover clinics and contacting each pharmacist who was moved with the goal of reducing and preventing client escalations. If a pharmacist secures additional clinics on their own, the DPC will assist in finding coverage for the schedule if PM or Staff Pharmacists cannot cover it themselves.
• Handling administrative activities (e.g., expenses, payroll, supply ordering, etc.)
• Pulling, formatting, and analyzing reporting to highlight district and individual pharmacy opportunities for DL, RX, DSPL and PMs
• Following up on outstanding issues (exception reporting, CRS audits, IT/service ticket escalations, etc.)
• Managing calendar and email requests for the DL, Rx while they are engaged in store visits
• Serving as "change champion" for the district, liaising with CSC partners to track and monitor progress on implementation of pilots and new program rollouts, while providing critical feedback to CSC project teams

Primary job duties & responsibilities include:

• Set and maintain pharmacist schedule for stores in the district, including holes list and shift coverage, DSP pharmacist calendar, pharmacist vacation approvals and coverage coordination, and sick call coverage.
• During flu season, input clinics into VCS, check the scheduling tool daily and move pharmacists to cover clinics as needed.
• Track and submit pharmacist payroll based on pharmacist schedule and payroll processing schedule
• Support DL, RX administrative needs, as needed, including expense submission, store supply ordering, HR ticket submissions (if proxy/delegation granted in myHR), TempAlert excursions, HR Audit, pharmacy manager vacation approvals, pharmacist base change submissions, mileage submissions, IT and service channel ticket submissions/escalations, etc.
• Manage DL, RX calendar and inbox to ensure timely follow-up on all urgent matters, using judgment to independently address issues when possible, and escalate when needed.
• Review communications from CSC (Weekly myWork Communication) and Region Director to brief DL, RX on key priorities and upcoming milestones.
• Set up video conference support and other supports, as needed, for various district conference calls and meetings.
• Pull, manipulate, and analyze store- and district-level pharmacy reporting to help identify opportunities across the market.
• Complete district/region trackers, as required, and follow up with store teams on exception reporting, including training, mCC escalation management, etc.
• Support staffing for the district, as needed, including opening and maintaining STARSource requisitions, screening candidates for exempt (RPh) and hourly (Rx Technicians) roles and attending career fairs/hiring events, as needed. Follow up on candidate progress and status with the Hiring Support Center.
• Travel the market, as needed, with the DL, RX or independently to support pharmacy operations and planned/unplanned events (e.g., remodels, inventories, program rollouts, etc.). Access RxConnect to support planned inventories and program rollouts, as needed.
• Serve as a champion for change, promoting new programs and services, and helping colleagues understand the importance of agility in driving positive outcomes.

Required qualifications:

• Able to regularly travel to 100% of the district's pharmacy locations and up to an estimated 20% of the time for store visits, events, inventories, etc.
• Regular and predictable attendance is required, and position may require a flexible work schedule to accommodate business needs
• 1+ years of full-time work experience in a retail and/or corporate environment
• High School diploma or GED required; Associates degree preferred
• Pharmacy Technician Licensure/Certification obtained no later than 90 days in role
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong communication skills in both formal and informal writing and speech
• Proven ability to work with a high degree of accuracy and attention to detail
• Strong organizational skills to handle multiple tasks simultaneously and meet assignment deadlines with minimal supervision
• Proficiency in Microsoft Teams, Word, Excel, PowerPoint, and Outlook
• Physical requirements (able to sit and stand for extended periods of time, able to use computer and enter data using keyboard)

Preferred qualifications:

• Pharmacy Technician experience strongly preferred
• Familiarity and experience with mySchedule and Workbrain or other scheduling/time and attendance/payroll systems strongly preferred

Education: High School diploma or GED required; Associates degree preferred