Production Associate I

Production Associate I

This position is accountable for accepting donations and processing/sorting donated goods to be sold on the retail floor.

Essential Duties and Responsibilities

• Assist donors in unloading items and pre-sort donations
• Provide excellent customer service, greeting donors in a timely manner
• Make decisions on product quality and assist in pricing items accordingly
• Inspect, hang, sort and tag clothing and donations in accordance with Goodwill Retail Operations Policy
• Assist in processing, pricing and distribution of hard lines
• Stock product on shelves, racks and on sales floor, ensuring the sales floor is fully stocked with new product at all times during hours of operation
• Rotate/Pull old/unsold product from sales floor
• Clean inside retail floor area, organize shelves and racks, pick up trash, collecting carts, snow removal, etc.
• Crosstrain in other departments/areas and act as back-up for other areas as required
• Meet or exceed the attendance expectations for this position
• Actively maintain a safe, healthy, and positive environment that promotes the physical and emotional well-being of employees, customers, and participants
• Other duties as assigned

Individual Development & Interpersonal Skills

• Personally participate in ongoing cross training opportunities, education and development as well as supporting others in their efforts to develop.
• Working relationship with supervisor and co-workers.
• Must have the ability to work as part of a team.
• Must be a positive role model for co-workers/programs participants and customers.

Organizational Development

• Educate customers and the community about the mission and vision of the organization.
• Demonstrate the Goodwill core values through actions and words.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• GED or High School Diploma preferred
• Previous customer service, warehouse, production or related experience preferred

Certificates, Licenses, Registrations

• None

Knowledge, Skills, and Abilities

• Must be able to work flexible hours as required in order to meet operational needs of the store.
• To be a high-energy, positive contributor.
• Knowledgeable of donation guidelines and recalled items.
• Must have a sense of urgency.
• Desire to work hard and perform well with dedication and great work ethic.
• Communicate effectively with managers, supervisors, customers and other associates.

Physical Demands

Medium Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds. Involves walking or standing most of the time with a degree of pushing and pulling.

Work Environment

Moderate Occasionally exposed to extreme atmospheric conditions (temperature, noise fumes, dust, etc.)