AI Product Manager, Professional Services

AI Product Manager For Proserv

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world's largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

The Global Transformation Team is a small, high-leverage team with a global remit. We lead the programs that transform how ProServ works, so our users realize the full value of Stripe faster. That means making ProServ AI-native, building one prescriptive methodology that scales worldwide, and creating the knowledge systems that make every engagement smarter than the last. We care about craft, consistency, and landing change, not just shipping it. Everything we build is global by default, AI-native by design, and built to stick. If we do this well, the model we prove here becomes the blueprint for how Stripe transforms itself everywhere.

As AI Product Manager for ProServ, you will own the roadmap that makes ProServ AI-native sitting at the intersection of AI strategy, engineering execution, and organizational change. You will operate with significant autonomy and a high degree of ambiguity. The ability to influence without authority, build momentum x-geo, and translate strategic intent into real-world delivery is essential.

Own the AI product roadmap for ProServ

• Deeply understand the needs of ProServ users by spending time with our teams, observing patterns across their feedback, and interrogating our data. We are users first, every roadmap decision should trace back to making their experience better
• Translate this into an AI strategy including a prioritized, executable product roadmap
• Work closely with the ProServ leadership team to align roadmap decisions with broader transformation objectives
• Track progress, surface blockers, and maintain momentum across concurrent workstreams

Coordinate a global community of SMEs

• Manage and motivate a distributed network of contributing engineers and consultants (who do not report directly to you) across all geographies contributing to AI initiatives. This requires you to collaborate egolessly
• Structure their contributions into meaningful, well-scoped work streams with clear ownership and outcomes
• Identify opportunities to leverage existing Product investments in AI rather than building from scratch

Drive AI execution and adoption

• Work with the team to ensure new AI tools and capabilities are adopted globally
• Develop frameworks and playbooks that help ProServ teams embed AI into their day-to-day
• Surface insights from the field back into the product roadmap
• You default to action. You move with urgency and focus. You'd rather ship something imperfect and iterate than wait for perfect alignment

Govern and Communicate AI Initiatives

• Prepare and present updates to the AI SteerCo including the global Head of ProServ
• Maintain clear documentation, decision logs and progress tracking across all AI work streams
• Proactively manage stakeholder expectations and communicate trade-offs clearly

Technical Credibility

• Strong enough technical foundation to hold your own in engineering conversations you don't need to write the code, but you need to understand what's being built, why, and what good looks like
• Familiarity with AI concepts, tooling and the current landscape including agentic AI, LLMs, and workflow automation
• Experience working alongside engineers and a track record of earning their respect

Strategic and Organizational Thinking

• Ability to connect day-to-day execution to a longer-term strategic narrative
• Comfortable operating in ambiguity and building structure where little exists
• Experience in transformation, consulting, or change management environments is a strong plus this is not a purely technical PM role

Influence and Interpersonal Intelligence

• Exceptional ability to influence without authority across geographies, seniority levels and functions
• Politically astute able to read room dynamics, navigate competing agendas, and build trust with diverse stakeholders
• A natural community builder who brings energy and momentum to cross-functional groups

Communication and Presence

• Confident communicator who easily translates complex technical data into executive insights.
• Strong written communication skills for documentation, updates and async collaboration across time zones
• Fluent in both engineer-speak and business-speak

Minimum requirements

• 5+ years of experience in a product, transformation, technical consulting or similar role
• Experience in a global SaaS, technology or professional services environment preferred
• Non-traditional backgrounds welcome. We care more about how you think and operate than the title on your CV

Why you should apply

This is a rare opportunity to help shape how a global Professional Services organization transforms itself through AI. You will have direct access to senior leadership, genuine ownership of a high-visibility agenda, and the freedom to build something meaningful.

The work is complex, the stakeholders are numerous, and the pace is fast. If you are energized by that environment and want to do work that actually matters, this is the role for you.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $162,400 - $243,600. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand outand set you apartespecially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.