Agricultural Scheme Operations Specialist - Pig and Poultry

Agricultural Scheme Operations Specialist Are you an agricultural professional with strong communication skills, a proactive mindset and a passion for delivering excellent service? Our team audit and certify businesses across the agriculture sector, helping ensure high standards and consumer trust. As our Agricultural Scheme Operations Specialist, you'll play a key role in managing the post-audit process for our Red Tractor Pig and Poultry scheme, maintaining compliance, supporting members and auditors, responding to technical queries, and keeping operations running smoothly. You don't need to have done this exact role before – what matters most is having experience and knowledge of the UK Pig and Poultry sector, along with strong communication skills, a proactive approach and a drive to deliver excellent service! What We Offer: Remote Working: Work from home, with support from a collaborative UK-based team Comprehensive Benefits Package: Health cover, death-in-service benefit, company sick pay scheme, and income protection Wellbeing Support: Access to our Employee Assistance Programme and an annual paid Mental Wellness Day Volunteering Time: Paid time off to support causes you care about Responsibilities Including, but not limited to: Post-Audit Management: Oversee the post-audit process to ensure compliance with Red Tractor Pig and Poultry, and other relevant scheme standards Client and Auditor Communication: Act as the primary point of contact for technical queries, providing clear and accurate information to members and auditors Team Leadership: Lead a team of external reviewers to ensure the timely and accurate completion of report reviews Administration Oversight: Supervise administration staff to ensure daily processes are completed accurately and on time Scheme Management: Work closely with Scheme Managers to support the day-to-day operations of the scheme Inbox Management: Manage scheme-specific email inboxes to ensure communications are handled efficiently Staff Liaison: Collaborate with colleagues at all levels to support effective, smooth-running scheme operations Customer Service: Deliver first-class customer service at all times, ensuring a professional, helpful experience for all stakeholders Qualifications Practical experience in the UK Pig and Poultry sector Strong passion for delivering excellent customer service Calm and confident when dealing with challenging situations, with a logical and methodical approach High level of accuracy and attention to detail Excellent communication and relationship building skills Highly motivated, enthusiastic, and well organised Ability to prioritise and manage workloads for yourself and others Confident using Microsoft Office and open to learning new systems Our Culture: At NSF, our mission is to improve human and planet health. Our culture is rooted in four central values: Do the Right Thing, Treat People Well Relentlessly Pursue Excellence We are one NSF. These principles drive everything we do - from client service to internal collaboration. Apply now and send us your CV and cover letter. Come join our team, we look forward to hearing from you! About Us With a legacy spanning more than 80 years, NSF leverages science and innovation to improve human and planet health. We provide science-driven, independent testing, inspection, certification, and advisory services and develop the very standards that drive the food, water, and life sciences industries worldwide. We empower our clients to navigate shifting regulations to improve consumer health, safety, and quality of life. One of our core values is We Are One NSF. This means that while we're one team, we embrace the cultural, ethnic, language, and demographic diversity that reflects the societies in which we live and work. Come join a team that makes a difference in the world. More information about NSF can be found at nsf.org. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. Notice to Agency and Search Firm Representatives: Please note that NSF is not accepting unsolicited resumes from agencies/search firms for this role. Resumes submitted to an NSF employee by a third-party agency without a valid written & signed search agreement between NSF and said third-party agency will become the sole property of NSF. No fee will be paid if a candidate is hired as a result of an unsolicited agency or search firm referral. Thank you. About the Team From farm to fork, NSF is the go-to partner for the food, nutrition and wellness industries – ensuring the highest level of product safety, quality, integrity and sustainability. Across the globe, we continue to lead the way in certification, testing and compliance services, empowering our clients to deliver safer, higher-quality products to consumers while meeting the demands of an ever-changing regulatory environment. Job Info Job Identification 4141 Job Category Operations Locations Unit 23, Long Hanborough, OX29 8SJ, GB National Science Board (NSB)