Group Director of Guest Experience - Caribbean Based

Job Description

Group Director of Guest Experience

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Location: Caribbean (full-time, on-site with relocation support)

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Reports to: Chief Operating Officer / Regional President

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Region: Latin America & Caribbean

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Important: PLEASE NOTE ***

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• This is a full-time, on-site role based in the Caribbean.
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• Although advertised as “hybrid / remote” (for visibility and to applications on LinkedIn), the role requires relocation.
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• Candidates must have proven ability to relocate internationally and thrive in an expat environment.
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• Must be a fully qualified Chartered Accountant, audit route preffered.
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About the Role

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We are seeking an innovative and visionary Group Director of Guest Experience to join a leading, publicly listed multinational hospitality group. This is a high-profile leadership role, responsible for shaping the future of guest experience across our luxury resorts in the Latin American and Caribbean regions.

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As the strategic driver of guest engagement, you will oversee the design, delivery, and continual evolution of world-class guest experiences. Combining operational excellence with forward-thinking innovation, you will ensure our resorts remain at the forefront of the global luxury hospitality sector.

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This role is based full-time in the Caribbean and includes a comprehensive relocation package, making it ideally suited for senior leaders with international hospitality or cruise experience seeking their next career-defining opportunity.

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Key Responsibilities

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• Strategic Leadership: Develop and implement a long-term guest experience strategy that sets new benchmarks in luxury hospitality.
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• Operational Oversight: Lead guest experience functions across multiple resorts, ensuring consistent delivery of brand standards and seamless integration across F&B, recreation, wellness, entertainment, and front-of-house.
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• Innovation: Anticipate future trends in luxury hospitality and introduce innovative experiences that enhance guest satisfaction, loyalty, and brand differentiation.
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• Regional Management: Provide leadership across the Latin American and Caribbean portfolio, tailoring experiences to reflect local culture while maintaining global brand consistency.
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• Team Development: Build, inspire, and mentor a diverse international team, fostering a culture of service excellence and continuous improvement.
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• Guest Insights & Analytics: Leverage guest feedback and market insights to identify trends, measure success, and adapt programs to evolving expectations.
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• Collaboration: Partner with corporate leadership, resort operations, and marketing teams to deliver integrated guest experiences aligned with brand positioning.
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• Brand Representation: Act as a visible ambassador for the group, representing the guest experience vision at industry events, within resorts, and to key stakeholders.
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Qualifications & Experience

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• 10+ years’ leadership experience in luxury hospitality, with large resort or cruise industry experience essential.
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• Proven track record of developing and executing guest experience strategies at scale.
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• Strong operational expertise combined with the ability to innovate and reimagine guest engagement.
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• Experience working across diverse cultures, ideally within the Caribbean and Latin America.
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• Demonstrated ability to lead international teams and manage multi-property operations.
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• Exceptional communication, cultural awareness, and leadership presence.
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• Bachelor’s degree required; Master’s degree in Hospitality, Business, or related field preferred.
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Compensation & Benefits

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• Attractive, tax-efficient executive salary package.
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• Full housing and relocation support in an expat-friendly Caribbean location.
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• Vehicle allowance.
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• Private international medical insurance.
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• Expatriate benefits package tailored to ensure a seamless relocation.
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Interested...?

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If you would like to take your application to the next level, apply as normal through LinkedIn but also you can complete this short video introduction - takes 5 mins and nothing to prepare to add a personal touch.

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Just click the link to get started:

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