Oncology Scheduling Specialist Per Diem Tucson

Mobile Oncology Scheduler

As a Mobile Oncology Scheduler, you'll be the vital connection between patients and the care they need, orchestrating seamless medical appointments that bring together providers, facilities, and essential resources. You'll build meaningful relationships through every interactionwhether by phone, email, or digital communicationensuring patients feel heard, supported, and confident in their care journey. This role offers the perfect blend of problem-solving, coordination, and compassionate service, where your organizational skills directly impact patient outcomes. You'll navigate authorizations, referrals, and scheduling protocols with expertise while creating an empathetic, solution-focused experience for everyone you serve. If you're looking for a rewarding career where every call you answer and every appointment you schedule helps someone access the healthcare they deserve, this is your opportunity to shine!

Location: Main Location: 3838 N Campbell Ave Bldg.1 Tucson, might also be asked to support on occasion at 1891 W Orange Grove Rd. Tucson, AZ 85704

Schedule: Mon-Fri 9:00 - 5:30PM after training Potential for up to 40 hours per week

POSITION SUMMARY

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

CORE FUNCTIONS

• Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers. Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
• Receives physician's orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards. Identifies alternative scheduled solutions in the event the patient's preference is not available, while adhering to procedures and protocols and ensuring patient safety.
• Provides patients with information, pre and post-test instruction, provides location of appointment and directions. The position answers questions as necessary within guidelines and protocols. Refers questions to clinical staff as appropriate.
• Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels. Anticipates patient and provider needs and responds accordingly.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge. The position requires skills normally gained with two years of scheduling experience in a physician's office or hospital. Medical terminology may be required for some assignments. Must possess excellent communication, organizational and problem-solving skills. Must be proficient with commonly used office software and have the ability to use software typically used for medical practice management and scheduling.

PREFERRED QUALIFICATIONS

Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred. Sound working knowledge of various types of insurance plans and/or worker's compensation preferred. Bi-lingual in Spanish may be preferred for some assignments. Additional related education and/or experience preferred.

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