Helpdesk Data Entry Analyst

Title: Helpdesk Data Entry Analyst
Location: Indianapolis IN 46204
On-site/Remote/Hybrid: (Hybrid - Local candidates only)
Duration: 10+ Months
No. Of Openings: 1
Max Sub Limit: 1
Interview Process: 1-2 Round (In-Person Only)


The Helpdesk Data Entry Analyst at client side plays a critical role in supporting public health initiatives by ensuring accurate and timely data entry while providing exceptional customer service.


Job Description:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
• Investigate and resolve duplicate patient records and incorrect merges in the immunization registry.
• Utilize data tools and matching algorithms to identify and correct data integrity issues.
• Document all support interactions in the ticketing system and maintain accurate logs.
• Provide guidance to users on best practices for data entry and record management.
• Assist in testing system updates and enhancements.

Skills: Experience in a helpdesk or healthcare support role 4.5 years Required 4.5 Years Experience with deduplication tools, data matching, or record linkage techniques 4.5 years Required 4.5 Years Excellent communication and customer service abilities - Required Required Knowledgeable with ticketing systems (e.g., ServiceNow) and Microsoft Office Suite - Required Required Strong analytical and problem-solving skills - Required Required Familiarity with immunization information systems highly Desired Highly desired Experience working with state or local public health departments - Nice to have Nice to have Understanding of HIP nd data privacy regulations - Nice to have Nice to have


About Us:
InterSources Inc , is a Small, Woman, and Minority-Owned Business Enterprise, ISO/IEC 27001, SOC 2 Type 2 certified company with massive 18+ years of diversified experience in providing IT Consulting Services, Artificial Intelligence, Data Analysis, Application Development, Cloud Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web Development, UI/ UX Design, System Integration, QA Support etc. We make reasonable accommodations for clients and employees, and we do not discriminate based on any protected attribute including race, religion, color, national origin, gender sexual orientation, gender identity, age, or marital status. We also are a Google Cloud and Oracle partner company.