Assistant Supervisor, Park Quality (Aquatica)

Assistant Supervisor For Park Quality

Ready to dive into an exciting, one-of-a-kind opportunity? When it comes to your work, do you want to do more than just get your feet wet? At our water park, you'll play a key role in helping us deliver a memorable and positive experience for our guests. If you're passionate, positive and hard-working, we'd love to have you join our team!

Do you have a passion for helping others? Do you enjoy putting a smile on people's faces? Do you love making guests feel at home – even if that home covers 200 acres and is full of breathtaking attractions, shows and animals? We're looking for fun, friendly, energetic individuals to provide exceptional guest services throughout our theme parks. What you get to do: As an Assistant Supervisor for Park Quality, you'll lead an incredible team in delivering an exemplary level of guest service. Working in a team environment, you will model a positive attitude, a high level of energy and an unyielding commitment to quality.

You will:

• Responsible for supervising a shift within a specific outlet.
• Responsible for performing job duties/tasks of positions within scope of supervision.
• Establishes and maintains a positive atmosphere which ensures the highest level of ambassador performance and guest service while enforcing and complying with safety procedures and guidelines.
• Supervises, trains, and counsels ambassadors while ensuring proper training and development in accordance with SEA guidelines; such as minor infractions (i.e. attendance, grooming, cash handling, etc.).
• Accurately tracks ambassador labor to include daily scheduling and break management.
• Complies with area opening and closing procedures and ensures all ambassadors complete tasks within a timely manner.

What it takes to succeed:

• At least 16 years old
• Able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment.
• Preferred three (3) months park experience with no significant performance deficiencies within that period or equivalent 3 months external leadership industry experience.
• Able to perform job duties/task and meet the minimum qualifications of the positions within the scope of supervision.
• Working knowledge of the English language with excellent verbal and written communication skills.
• Provides excellent guest service to guests and ambassadors.
• Able to walk and stand for long periods of time in extreme weather conditions.
• Willing to work a flexible schedule that includes weekdays, weekends, evenings, and holidays.
• Consistently practices safe work habits including, but not limited to, the use of personal protective equipment, lifting, and reporting of unsafe situations.
• Willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
• Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.