Customer Support Specialist

Job Description

Job Description

Operations Support Specialist

Indianapolis, Indiana | Full-Time

Why Superior Auto?

At Superior Auto and SAC Finance, we are more than a Buy Here, Pay Here company. Since 1975, we have helped hardworking individuals gain access to reliable transportation and the opportunities that come with it. Today, we proudly serve customers throughout Indiana, Ohio, Michigan, and Kentucky with a mission built on relationships, trust, and helping people move forward.

About the Role

We are looking for an Operations Support Specialist who enjoys solving problems, staying organized, and supporting both customers and internal teams. In this role, you will help ensure customers remain compliant with their contractual obligations while assisting them in using the benefits Superior Auto provides.

What You Will Do

Monitor and track vehicle and customer compliance requirements

Work with Operations to resolve customer and vehicle-related compliance issues

Keep systems updated with current vehicle information and completed interventions

Monitor vehicle concerns and validate that proper resolutions are completed

Partner with Operations to provide customers with feedback on vehicle issues

Maintain documentation of vendor support provided to vehicles or customers

Communicate with dealerships to ensure customer and company concerns are addressed

What Makes You Successful

Ability to multi-task and work in a fast-paced environment

Excellent customer service skills

Ability to lead problem solving with customers and vendors

Strong computer skills, including writing, documentation, and system updates

Clear communication and strong attention to detail

Qualifications

High school diploma or equivalent

Automotive customer service experience preferred

Must be at least 18 years of age with a valid driver’s license and good driving record

Proficient use of Microsoft Office Suite or related software

Benefits

Paid Holidays, including your birthday

Health, Dental and Vision Insurance Available

401(k) with company match

Superior Auto is an Equal Opportunity Employer