Collection Manager

The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients' interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, and has office locations across the United States.

Zwicker is presently seeking a Collection Manager to join our team in Tempe, AZ. We are seeking a candidate with exemplary leadership, communication, organizational, and litigation skills to join our team. The ideal candidate will be a dynamic leader, proven to be a successful motivator of people and manager of processes. Demonstrated critical thinking and problem-solving abilities are required. The ideal candidate will be highly motivated, a self-starter, detail-oriented, and driven to perform.

The base salary range for this position is $60,000 - $65,000 per year, plus applicable bonus.


Responsibilities include

• Supervise the designated collection team: Train, assign schedules, manage time-off requests, monitor performance, and ensure that team and individual goals are met.
• Create procedures to ensure goals are met; this goal may be set by the client or Senior management.
• Comply with policies and procedures of Zwicker & Associates, P.C.
• Comply with FDCPA
• Comply with state consumer protection laws
• Provide regular updates on collection metrics, trends, and team performance.
• Responsible for tracking all payments and notifying financial operations upon identifying any posting issues.
• Other duties as assigned.

Requirements

• Minimum three years of experience in call center management, preferred
• Minimum three years of experience in consumer collections, preferably third-party
• Knowledge of the FDCPA and State Consumer Protection Laws
• Must be able to perform all collection duties
• Ability to work professionally and courteously with consumers, coworkers, and clients
• Effective decision-making skills
• Excellent coaching/mentoring skills
• Excellent interpersonal, oral, and written communication skills with attention to detail
• Ability to work in a fast-paced environment and multitask effectively
• Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40-hour flexible workweek schedule
• Be able to read and comprehend position-specific documents and correspondence

Physical Qualifications

• Be able to lift five pounds or greater
• Be able to sit 90% of the workday at times
• Be able to bend at the waist and be mobile when needed
• Be able to concentrate and use critical thinking

Please note that this job description is not intended to be a comprehensive listing of all activities, duties, or responsibilities required of the employee in this position. Duties, responsibilities, and activities are subject to change at any time, with or without notice.


Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management. This is a full-time, full-benefit position. The benefit package includes medical, vision, and dental insurance, long-term disability insurance, life insurance, compensated time off, paid holidays, and 401 (K) with match: no phone calls, no agencies, EOE, drug-free workplace.

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Each posted position will be active for at least five (5) business days, during which time all qualified and eligible employees can apply.