District Manager- 12 Hotels
$100k - $135kESA Management, LLC
Job Description
POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/associate satisfaction while ensuring compliance to company policies and procedures. Responsible for the consistent overall application of company standards within their district. MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics. Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance. Actively participates in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in sales site tours when needed, including assisting high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. Periodically participates in a sales call to the top 10 revenue generating accounts in the district. Oversees execution of corporate initiatives and drives Extended Stay University training course compliance. Exhibits thorough knowledge and ability to train on company standards and hotel operations. Takes the lead in monitoring Guest Service results for the district and provides coaching and action planning as needed to improve NPS in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s). Conducts ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department. Assists each General Manager with promotion of retention programs, turnover reduction strategies to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility. Conducts site visits to properties to inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards. OTHER DUTIES Ensures the properties comply with company policies and applicable laws. Spends 70% of time at hotels conducting site visits, property audits and providing coaching. Actively reviews and monitors social media websites to ensure timely and appropriate responses to postings. Ensures the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective and timely manner. BENEFITS Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
$100,000 to $135,000 Annually
POSITION PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum financial performance and continual improvement in the Key Performance Indicators including, but not limited to profitability, reputation management and guest/associate satisfaction while ensuring compliance to company policies and procedures. Responsible for the consistent overall application of company standards within their district. MAJOR / KEY JOB DUTIES Demonstrates and promotes 100% commitment to providing the best possible experience for our guests and associates through key metrics. Maximizes revenues and controls expenses to meet or exceed budgeted EBITDA for the district. Provides oversight of other revenue areas including in-house rate reviews, rate compliance, labor standard management, room management, cash management, collections, timely receiving of purchase orders for good and service and energy management policy compliance. Actively participates in the Revenue Triangle and drafting of SMART action plans while working with hotel General Managers to drive desired results. Participates in sales site tours when needed, including assisting high volume producing accounts. Responsible for assisting in driving sales efforts at each hotel including meeting sales lead quotas and under-performing areas. Periodically participates in a sales call to the top 10 revenue generating accounts in the district. Oversees execution of corporate initiatives and drives Extended Stay University training course compliance. Exhibits thorough knowledge and ability to train on company standards and hotel operations. Takes the lead in monitoring Guest Service results for the district and provides coaching and action planning as needed to improve NPS in under-performing areas. Resolves escalated guest service issues while actively addressing underlying root cause(s). Conducts ongoing management of people resources to include recruiting, mentoring, training, coaching/counseling, development, performance improvement plans, annual reviews/merit, performance evaluations, disciplinary documentation and conducts terminations with guidance from HR department. Assists each General Manager with promotion of retention programs, turnover reduction strategies to maintain high morale and a professional work environment. Leads by example and exemplifies accessibility. Conducts site visits to properties to inspect for compliance in the following areas: safety, health, security, risk prevention, loss prevention, room inspections, curb appeal and overall brand standards. OTHER DUTIES Ensures the properties comply with company policies and applicable laws. Spends 70% of time at hotels conducting site visits, property audits and providing coaching. Actively reviews and monitors social media websites to ensure timely and appropriate responses to postings. Ensures the Customer Care database is properly maintained for each hotel and that all complaints are addressed in an effective and timely manner. BENEFITS Medical Insurance Dental Insurance Vision Insurance Health Care and Dependent Care Flexible Spending Accounts Employer Paid Basic Life and AD&D Insurance Employer Paid Long Term Disability Optional Employee Paid - Voluntary Benefits Short-Term Disability Buy-Up Long-Term Disability Supplemental Life Insurance Dependent Life Insurance 401(k) Savings Plan Paid Time Off Employee Assistance Program (EAP) Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Thorough knowledge of the market, competition, demand generators and new supply for each property within the district
- Read and comprehend complex instructions and electronic learning systems. Solid English skills regarding reading, writing and verbal communication to be able to communicate effectively with guests, associates, and outside vendors.
- Ability to organize multiple projects, manage and prioritize multiple tasks and meet deadlines.
- Well-developed planning and organizational skills.
- Strong leadership skills to oversee multiple properties.
- Basic knowledge of computers and software including the ability to use e-mail, word processing, and spreadsheet software
- Must possess analytical ability and skills
- While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle or feel objects, tools, or controls and talk, hear, or smell. Frequently required to reach with hands and arms. The associate is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl.
- The associate must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- The associate is frequently required to travel within the local community. Travel throughout the district is required, which may necessitate air travel and overnight stays.
- While performing this job, the associate frequently works in outside weather conditions and is exposed to wet and/or humid conditions. The associate occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.
- The noise level in the work environment is usually moderate.
- Requires a minimum of four years hospitality management experience.
- Two years of multi-property level hotel experience required.
- Must have a valid driver's license and successfully pass a motor vehicle check.
- 4-year degree highly preferred
$100,000 to $135,000 Annually
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the District Manager- 12 Hotels in Peabody, MA vacancy
$100k - $135k
...PURPOSE AND SUMMARY Directs the General Managers of multiple properties to achieve optimum... ...application of company standards within their district. MAJOR / KEY JOB DUTIES Demonstrates and... ...of SMART action plans while working with hotel General Managers to drive desired results...SuggestedMinimum wageTemporary workLocal areaFlexible hoursNight shiftESA Management, LLC
Danvers, MA1 day ago- ...Description APPLY NOW BY TEXTING "Coffee" TO (***) ***-**** FOR IMMEDIATE CONSIDERATION Catalano Management Company, LLC - Dunkin' Dunkin’ District Manager Compensation and Benefits Competitive Salary Bonus Potential Auto Reimbursement Paid Time Off Health, Dental Vision...SuggestedFull timeImmediate startWeekend work
Catalanocompanies
Woburn, MA2 days ago - ...SUMMARY Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the overall customer experience. This role includes... ...energy, enthusiasm and recognition. Partners with District Manager to generate optimal associate performance including...SuggestedWeekly payMinimum wageTemporary workLocal areaFlexible hours
Extended Stay America
Peabody, MA3 days ago - ...Guest Housing has several openings for Housekeeping positions. We manage 60 units across campus and need to make sure they are in top... ...inventories in apartments. If you like to clean and are available 6–12 hours per week, we are the department for you. Referrals increase...SuggestedInternship
Gordon-Conwell Theological Seminary
South Hamilton, MA3 days ago $26 - $29.5 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Assistant Branch Manager Retail Manager Danvers, MA, US 4 days ago Requisition ID: 2140 Salary Range: $26.00 To $29.50 Hourly Compensation for this position...SuggestedHourly payTruNorth Bank
Danvers, MA3 days ago$59.59k - $95.78k
...to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. Responsible for the overall management of a mid-sized banking office. Proactively guides the sales activities...Work at officeLocal areaFlexible hoursRetail Region 2 Administration
Salem, MA3 days ago- ...for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy...Work at officeLocal areaImmediate startShift workWeekend workAfternoon shift
Ross Stores, Inc.
Danvers, MA2 days ago - ...Assistant Branch Manager Salem Five is a growing regional financial services organization with a rich history of over 160 years. As an independent bank, we are deeply rooted in the communities we serve and offer our employees successful and rewarding careers. Salem...Summer holidayFlexible hours
Make Your Move
Swampscott, MA23 hours ago $87.3k - $136k
...always dependable, and our associates are the driving force behind this commitment. White Cap is hiring immediately for a Branch Manager! Do you want a part in helping to Build America? As the leading North American distributor for professional contractors, the White...Full timeFor contractorsLocal areaImmediate start- ...near future. Job Description The right candidate will have a strong entrepreneurial mentality and will be tasked with finding the Manager/Face of the locations they oversee. Candidate will be directly interacting with customers as well as coaching and leading their direct...
$80k - $95k
...and effectiveness of medical practice operations. The incumbent is responsible for the overall coordination, planning, financial management, evaluation, and monitoring of the day-to-day operations of the medical centers, including hands-on participation in all medical...Work at officeLocal areaImmediate startBrooksby Village by Erickson Senior Living
Salem, MA5 hours ago$17.5 - $30.2 per hour
...procedures and policies. Strong demonstrated organizational and time management skills. Excellent interpersonal, motivational, team building,... ..., and operations-related applications. Desired Work Experiences 12+ months retail experience. Physical Requirements / Working...Hourly payFull timePart timeWork experience placementSeasonal workWork at officeFlexible hoursNight shiftWhole Foods Market IP. L.P.
Melrose, MA4 days ago- ...maintenance assistants (where applicable). Participates with the site manager in hiring and continued evaluation. Maintains a work order... ...PHYSICAL ABILITIES Lift/Carry, Push/Pull Stand 12 lbs. or less (F) Walk 11-20 lbs. (F) Sit 21-50 lbs. (O) 26...Hourly payWork at office
SHP Management Corp
Marblehead, MA2 days ago $62 - $67 per hour
...to operate at peak efficiency? We are seeking a dynamic Program Manager to join a pivotal team that forms the operational backbone for senior... ...: Bachelor's degree is required. More than 12 months of professional experience. Demonstrated ability to...Hourly payTemporary workWorldwideShift workSkill Corp
Lynn, MA5 hours ago- ...(SY26‑27) Reports to: Building Principal in collaboration with District Coordinators/Directors The Chelsea Public Schools (CPS) is a gateway... ...implementation in collaboration with aligned Grades 9-12 District Coordinators Supporting College and Career Pathway development...Daily paidContract workWork visa
TrulyHired
Chelsea, MA3 days ago $15.5 - $20 per hour
...independence, dignity, and engagement. Maintain a safe, organized, and inviting household by following food safety and sanitation standards, managing kitchen operations, and collaborating with the interdisciplinary care team to provide exceptional resident-centered care....Part timeLocal areaRelocation packageFlexible hoursShift workChelsea Jewish Lifecare
Peabody, MA1 day ago- Homemaker Employment Type: Full-Time / Part-Time / Per Diem Industry: Homemaker Job Number: 6840 Pay Rate: $19/hr Job Description Homemaker/Caregiver Peabody, MA Anodyne is seeking hard-working, caring individuals to join our team! The Homemaker is a responsible individual...Weekly payDaily paidFull timePart timeFlexible hours
Anodyne Corporation
Peabody, MA2 days ago $15 - $24 per hour
...to maintain the cleanliness and appearance of guest rooms and hotel areas. Housekeepers are responsible for cleaning guest rooms, making... ...for advancement into Housekeeping Supervisor or Hotel Management roles. Some hotels may also offer attendance bonuses, room quotas...Hourly payFull timeShift workWeekend workHilton
Salem, MA3 days ago- ...The Granite Group is looking for a Branch Manager to lead daily branch operations, drive sales, and foster a culture of kindness and community. You will oversee counter sales, customer service, and warehouse functions while collaborating on inventory and accounting tasks...Full time
The Granite Group
Woburn, MA3 days ago $88k - $98.5k
...Branch Manager Full Time Wilmington, MA, US Salary Range: $88,000.00 To $98,500.00 Annually POSITION SUMMARY Under the direction of the SVP, Head of Retail, the core responsibility of the AVP, Branch Service Officer is to ensure customers experience exceptional service...Full timePart timeWork at officeLocal areaFlexible hoursReadingcoop
Wilmington, MA3 days ago$89.1k - $122.1k
...relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business. As a Branch Manager (BM), you will lead your team in exceeding customer expectations, nurturing relationships that drive long-term success. In this...Local areaFlexible hoursAfternoon shiftCitizens
North Reading, MA1 day ago$49k - $72k
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Assistant Branch Manager Active - Regular full-time Exempt Wakefield Wakefield, MA, US 7 days ago Requisition ID: 1170 Salary Range: $49,000.00 To $72,000.0...Full timeContract workBank staffWork at officeLocal areaWinchester Savings Bank
Wakefield, MA3 days ago- ...Wholesalers LLC Careers At Granite Group Wholesalers LLC Current job opportunities are posted here as they become available. As the branch manager at The Granite Group, your day-to-day will vary with an array of responsibilities from culture to business. Operate your branch to...Full time
The Granite Group
Woburn, MA2 days ago $17.75 per hour
...kitchen running seamlessly. Full time positions available to work 12 to 8:30pm. What we offer PTO, volunteer hours, and competitive... ...Boston. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most...Hourly payFull timeLocal areaWeekend work- ...In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we'd like to meet you.Full timeWork experience placementLocal area
Giri Hotel Management LLC
Peabody, MA3 days ago - Acura of Peabody, part of the Lyon-Waugh Auto Group, is seeking a part-time Receptionist to be the welcoming face of our dealership. You will greet customers, answer calls, and help create a positive first impression in a busy showroom environment. This role offers a supportive...Part timeRotating shiftAfternoon shift
Lyon-Waugh Auto Group
Peabody, MA3 days ago $18.89 - $22.33 per hour
...is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we've believed in taking care of our customers, our guests, our communities...Local areaFlexible hoursShift workNight shiftGlobal Partners
Saugus, MA4 days ago$16 per hour
Unidine is hiring immediately for part time FOOD SERVICE WORKER positions. Location: RCA Danvers - 75 Lindall Street, Danvers, MA, 01923. Schedule: Part time schedule. Hours and days may vary, including some nights, weekends, and holidays. Further details upon interview...Hourly payFull timePart timeLocal areaImmediate startRemote workFlexible hoursNight shift$31 - $35 per hour
...application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Assistant Branch Manager Full Time Wilmington, MA, US 9 days ago Requisition ID: 1286 Salary Range: $31.00 To $35.00 Hourly POSITION SUMMARY The Assistant...Hourly payFull timePart timeWork at officeLocal areaFlexible hoursReading Co-Operative
Wilmington, MA4 days ago$27.48 - $41.21 per hour
Apple Bank is seeking a Universal Banker Supervisor in Chelsea, Massachusetts. This role is pivotal as a full-service contact for clients, ensuring excellent service and leadership in a banking environment. Ideal candidates will have significant customer service and banking...Hourly payApple Bank
Chelsea, MA3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to District Manager- 12 Hotels. Be the first to apply!
Related searches