Java Application Development Technical Lead - IVR Contact Center - Vice President

Java Application Development Technical Lead - IVR Contact Center - Vice President

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Job Overview

Java Application Development Technical Lead - IVR Contact Center, Vice President is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to drive applications systems analysis and programming activities.

Responsibilities:

• Lead the design and development of scalable, high-performance Java-based microservices aligned with enterprise architecture standards.
• Collaborate with a team of software developers, designers, and stakeholders to create software solutions that meet the needs of the business.
• Define and own end-to-end technical architecture, including backend services, APIs, data flows, and UI integration.
• Provide technical leadership to cross-functional teams, guiding best practices in coding, design patterns, and system reliability.
• Drive solution design for cloud-native applications, including service orchestration, resiliency, security, and observability.
• Collaborate with product, UI/UX, and business stakeholders to translate requirements into robust technical solutions.
• Review and approve technical designs, code, and deployment strategies to ensure quality and compliance.
• Identify opportunities to incorporate AI/ML capabilities and intelligent automation into existing and new platforms.
• Ensure code quality and adherence to best practices, perform code reviews, and provide technical guidance and mentoring to junior developers.

Qualifications:

• Good to have IVR domain function expertise, IVR, Call routing understanding.
• 9+ years of hands-on experience in Java and enterprise application development, with strong expertise in microservices architecture.
• Proven experience designing and implementing RESTful APIs, event-driven systems, and distributed services.
• Must to have experience on Java, Spring boot, Microservices, JavaScript, NodeJS, API Gateways, MongoDB with AIML, GEN AI exposure.
• Strong understanding of cloud platforms, containerization, and CI/CD pipelines in enterprise environments.
• Exposure to modern UI technologies and experience collaborating closely with frontend teams.
• Working knowledge of AI/ML concepts, integrations, or platforms, with the ability to apply them in real-world use cases.
• Experience with system design, performance optimization, security, and scalability at an enterprise level.
• Strong leadership skills with experience mentoring developers and leading technical initiatives.
• Excellent communication skills with the ability to influence architectural decisions and engage senior stakeholders.

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.