Client Services Representative

Account ManagerPaylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.As the Account Manager, you play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager delivers outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.Meridian, IDStarting at $24.00/hourIn Office Monday - Friday, 9:00am - 6:00pm (MST)Issue Resolution – Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.Continued Learning – Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.Dependability/Follow-Up : Proficiently multitask, respond promptly, and ensure timely follow-up.Problem Solve : Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.Communication : Exhibit professional written and verbal communication consistently with internal and external stakeholders.Guidance – Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.Bachelor's degreeProficiency in Microsoft Office suiteStrong written communication skills for business correspondence.Strong team player with attention to detailSelf-starter with the ability to handle multiple projects at once.Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.CPP, FPC, APA, and/or SHRM-CP certifiedExperience in customer service or previous client interfacing roleExperience in payroll and/or call center environmentAbility to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.