Lead Business Analyst

Our values start with our people, join a team that values you!

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience:

• Success. Our winning team pursues excellence while learning and evolving
• Career growth. We develop industry leading talent because Ross grows when our people grow
• Teamwork. We work together to solve the hard problems and find the right solution
• Our commitment to Diversity, Equality & Inclusion, and our community. We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2025 revenues of $22.8 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

GENERAL PURPOSE:

The Lead Business Analyst will be a key interface between the business groups, 3rd party vendors, and IT. They will be responsible for gathering user requirements, creating the functional requirements, assisting in the development process, ensuring the system meets the functional and user interface specifications delivered by vendors, and guiding the business teams through use of the application.

The Lead Business Analyst provides project delivery functions within Supply Chain IT for project initiatives and post-production support across multiple business groups. This role collaborates with business leaders, vendors, technical analysts, and enterprise architects to develop and maintain the solution that meets the project objectives and goals.

ESSENTIAL FUNCTIONS:

• Performing project delivery functions and leading business analysis functions under the direction of the Project Manager

• Working with key partners guiding project delivery from requirements through implementation.

• Taking a leadership role in exploring and analyzing new application functions and technologies

• Ensuring business partners view the project delivery group as proactive and responsive to business needs

• Providing new capabilities and driving value from existing capabilities

• Leading different aspects of systems development life cycle - ensuring that:

o Requirements are defined accurately

o Systems are designed/coded or purchased that meet the defined requirements, and that execute efficiently

o Test plans are developed and test cycles are coordinated effectively for both onshore and offshore testing teams

o Driving the post-deployment stability phase

o Projects are completed successfully on time and on budget

• Supporting existing production systems

o Defining and prioritizing system problems and engaging key partners to implement timely verified solutions

o Ensuring the related fixes and/or enhancements are tested successfully (by IT and by key business partners)

o Ensuring all support activities are executed on time and on budget

o Ensure successful transition to the Support teams

COMPETENCIES:

People

• Building Effective Teams

• Developing Talent

• Collaboration

Self

• Leading by Example

• Communicates Effectively

• Ensures Accountability and Execution

• Manages Conflict

Business

• Business Acumen

• Plans, Aligns and Prioritizes

• Organizational Agility

With particular emphasis on the following specific position-related competencies:

• Knowledge of the SDLC

• Tolerance for Ambiguity

• Adaptability/Flexibility

• Gap analysis and impact assessment

• Details and Results Orientated

• Risk identification and mitigation

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:

• Minimum 8 years' experience as a technical analyst in the Supply Chain and/or Retail IT field

• Experience with one or more Supply Chain Systems (WCS, WMS)

• Experience working closely and effectively in a mix of vendors, business, technical, and architectural teams to accomplish the intended goal

• Strong analytical and problem-solving skills

• Understands and creates swim lane process flows

• Demonstrated ability to document requirements and guide technical teams

• Demonstrated ability to develop and execute a test plan

• Experience leading small to medium IT development projects

• Strong written and verbal communication skills

• Undergraduate degree in Information Systems, or equivalent discipline, or an equivalent business experience

• Intermediate to Expert SQL

• Experience with the Microsoft Office Suite including Visio

• Data manipulation in Excel and/or Access

• Strong understanding of Scrum, Kanban, Lean, or other Agile frameworks, and their application in business analysis. Ability to perform detailed business analysis tasks in an Agile context, including writing user stories, defining acceptance criteria, and ensuring continuous stakeholder engagement.

• Skilled in facilitating meetings, workshops, and discussions in an Agile environment, ensuring clear communication between business and technical teams.

• Scrum Master or Product Owner certification (preferred but not required)

PHYSICAL REQUIREMENTS/ADA:

Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular attendance.

Vision requirements: Ability to see information in print and/or electronically.

This role requires regular in-office presence, including to engage in in-person team interaction, meetings and collaboration, client support, mentoring, coaching, and/or feedback. However, this role can perform duties effectively using a combination of in-office and remote work.#LI-Hybrid

SUPERVISORY RESPONSIBILITIES:

Business Analysts

DISCLAIMER:

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.