Bilingual Customer Service Representative

Location: South Holland, IL Job Id: 154 # of Openings: 1 Position Title: Customer Service Rep Department: Sales Department Reports to: Sales Manager Hours/Schedule: Full-Time – Monday-Thursday Start 10:00am, Sunday Start 10:00am Dress Code: Business Casual Pay Rate: $17.00-$19.00 an hour, after intro period, 1% commission from GP of sale Key Duties and Responsibilities Manage large amounts of calls, outgoing and incoming Accurate order taking, credit, refunds, and exchanges Handle and take sales orders for walk-ins or over the phone Build sustainable relationship & trust with customers through open and interactive communication Answer customer questions and inquiries, provide product and service information Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling Inform customers of promotions, updates and significant events Meet team sales targets and goals Provide excellent high satisfaction service to customers Monitor and communicate customer account status with appropriate parties Education Requirements High School Diploma Work Experience Requirements Excellent customer service skills Proficient in Microsoft Office 365, particularly Excel, Word, and Email Bilingual – Spanish & English (must) Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented. Strong phone contact handling skills and active listening Physical Requirements Ability to sit for prolonged periods of time #J-18808-Ljbffr Martin-Produce-Inc.