Retail Assistant

Benefits Competitive salary, excellent benefits that include Blue Cross Blue Shield of Illinois health, Delta Dental and Superior Vision insurance plans, tuition support for employees and qualified family members, three retirement plans, disability, group and supplemental life insurance, health and dependent care flexible spending account plans, a compressed work week in the summer (Closed Fridays!), generous vacation, sick and personal time off and 14 paid holidays each year. Some benefits will not be available for Part‑Time or Part Time Staff Under 20 Hours (e.g., health insurance). Position Title Retail Assistant Job Summary The Retail Assistant supports daily bookstore operations by providing exceptional customer service, assisting with sales transactions, and maintaining organized and well‑stocked merchandise areas. This position performs data entry and reporting tasks, processes financial aid transactions, and ensures compliance with cash‑handling procedures. The Retail Assistant also helps manage inventory, fulfill online orders, and support offsite campus stores as needed. Job Description Student/Customer Services (50%) Oversee closing operations of the Grayslake LancerZone and support offsite stores in the evening. Deliver courteous and professional customer service to students, faculty, and staff through in‑person and telephone interactions. Operate cash registers for cash, credit, and financial aid transactions; process returns and buybacks. Assist with training of temporary and student staff; maintain neat, stocked cashier stations. Assist with daily cash handling and closing cash office procedures. Department Operations and Processes (40%) Price, stock, and display general merchandise; maintain clean, organized sales areas. Manage inventory through transfers, purchase orders, and cycle counts; assist with year‑end inventory. Reorder merchandise and ensure accurate record‑keeping in the inventory system. Receive merchandise and fulfill online orders. Prepare training materials and maintain cashier procedure documentation. Process financial aid paperwork and maintain accurate records for sales and refunds. Track sales of gift cards, Dining Dollars, and Ventra passes; prepare daily sales reports and safe counts. Other Duties (10%) Participate in cross‑departmental initiatives and campus events. Identify and recommend process enhancements to improve efficiency and service delivery. Perform other duties as assigned to support the mission, vision, strategic priorities and goals of the College and the primary unit, division and department of this position. Physical Primary functions require ability to remain in a stationary position (sit and/or stand) greater than 50% of the time; occasionally stoop, bend, kneel, or reach; lift, carry, push, and/or pull up to 10 pounds frequently and occasionally up to 20 pounds; regularly operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; communicate to exchange information; and learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions. Environmental Work will often occur in an office setting where temperatures may fluctuate between high and low temperatures occasionally; may experience varying noise levels occasionally. Vision Ability to observe in a near visual range with or without correction or reasonable accommodation. Required Qualifications High school diploma or equivalent. Cash handling and retail experience. Ability to stand for extended periods of time. Ability to work at multiple campus locations and work one (1) Saturday per semester during busy seasons. Introductory working knowledge of Microsoft Office Suite (Word, Excel, Outlook) and general office equipment. Ability to follow instructions, manage multiple tasks, and meet deadlines with guidance. Ability to work effectively with individuals from diverse backgrounds and maintain a respectful, inclusive environment. Desired Qualifications Experience with an inventory control system. Experience working with computer information systems used for student and employee data and reporting such as Workday. Work Schedule 1:00 pm – 7:15 pm, Monday – Thursday Pay $15.59 per hour Full‑Time/Part‑Time Part time Total Hours Per Week 25 Position Type Staff Job Family Classified Posting Date 06/16/2026 Expected Start Date 07/01/2026 Compensation Grade A12 Location Grayslake Campus Department Bookstore Sub Department EEO Statement College of Lake County is an Equal Opportunity Employer with a policy of non‑discrimination. Qualified applicants are considered without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability and genetic information (including family medical history). #J-18808-Ljbffr