Support Specialist
Virtual Vocations Inc
To support customers in their fight against financial crime, the remote Support Specialist will manage a variety of technical inquiries, provide expert assistance with the SaaS platform, and troubleshoot API integration issues while collaborating with cross-functional teams. Key responsibilities Field and resolve support inquiries, ranging from product usage questions to complex technical issues Own customer communication, ensuring they are informed and updated throughout the support process Enhance support processes by managing ticket creation, escalation, and resolution for improved efficiency Required qualifications Strong technical troubleshooting skills, particularly with APIs and SQL Experience diagnosing and escalating bugs, with familiarity in coding languages or iPaaS solutions as a plus Ability to learn and adapt quickly to new tools and technologies Collaborative communication skills, engaging effectively with engineering, product, and customer success teams Availability to work east coast hours to support international customers
Vacancy posted 2 days ago
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