Family Services Worker I - Adult Protective Services

Family Services Worker I - Adult Protective Services

Print (

Apply



Family Services Worker I - Adult Protective Services

Salary

$54,190.94 - $90,788.72 Annually

Location

Norfolk Division of Human Services; 741 Monticello Ave, Norfolk, VA, 23510, VA

Job Type

Permanent Full-time

Job Number

14138

Department

Human Services

Division

Division of Social Services

Opening Date

06/18/2026

Closing Date

6/28/2026 11:59 PM Eastern

• Description

• Benefits

• Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS is seeking to fill a Family Services Worker I position in Adult Protective Services (APS) division. APS receives and investigates reports of abuse, neglect, and exploitation of adults 60 years of age or older and incapacitated adults age 18 or older. If protective services are needed and accepted by the individual, local APS workers may arrange for a wide variety of health, housing, social and legal services to stop the mistreatment or prevent further mistreatment. Services offered may include home-based care, transportation, adult day services, adult foster care, nutrition services and legal intervention in order to protect the adult. Services may also be arranged for individuals in emergency situations who lack the capacity to consent to services.

The Family services Worker I ensures services are consistent with state and local policies of preserving families and providing services in the least restrictive environments.

Departmental Hiring Salary Range: $54,190-$62,319

Essential Functions

Essential functions include but are not limited to:

• Complete face to face interviews with clients, collaterals, and alleged perpetrators to gather information in determining a preponderance of evidence in APS investigations.

• Assess for safety and risk of abuse/neglect/exploitation

• Complete forensic investigation by photographing injuries, environmental conditions, and all physical evidence of abuse and neglect.

• Partner with Law Enforcement and Regulatory Agencies during APS investigations.

• Complete accurate and thorough documentation of contact with all clients, collaterals, and alleged perpetrator contacts within required time frames.

• Respond to crisis situations and complete assessments to determine the need for additional mental and/or physical health services.

• Work with clients to develop individualized service plans that outline each client’s needs to determine appropriate services to reduce their risk and assist in maintaining their independence.

• Use various assessments to determine a preliminary judgment of a client’s capacity and decision-making abilities.

• Assist in locating facility placement, implement in-home services to allow clients to remain in the community, and/or link with appropriate community resources.

• Assist in applying for Medicaid, Auxiliary Grants, and/or SNAP.

• Facilitate initiating Guardianship of incapacitated adults.

• Provide education to the community and facilities about adult abuse, neglect, and exploitation.

• Participate in projects to improve the quality of service provided by APS.

Education/Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area. Possession of a Bachelor of Social Work (BSW) or Master of Social Work (MSW) degree are desirable.

No experience required.

Prior APS or CPS Investigation and/or Hotline/Call Center experience is preferred, but not required.

Additional Information & Requirements

• Valid Driver's License required.

• Successful completion of State mandated training within the first 24 months of employment.

• Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.

Working Hours: Monday – Friday 8:30 AM – 5:00 PM

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee

• Yes - I am a previous City of Norfolk Employee

• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title, and your relationship to the employee. If not, please indicate by typing "N/A."

04

The expected starting salary for this position is $54,190.94, with the possibility of negotiation. Are willing to accept a salary within this range?

• Yes

• No

05

Please select the highest level of education you have completed.

• High School Diploma/GED

• Associate's Degree

• Bachelor's Degree

• Master's Degree or higher

06

How many years of Human Services related experience do you have?

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 3-4 years of experience

• 5 or more years of experience

07

Do you have any experience working as an Adult Protective Services Investigator or Child Protective Services Investigator?

• No experience

• Less than 1 year of experience

• 1-2 years of experience

• 3-4 years of experience

• 5 or more years of experience

08

Do you have any experience working a Hotline or with a Call Center?

• Yes

• No

09

In your own words (300 words or less), please describe your understanding of capacity as it relates to Adult Protective Services investigations?

10

Do you have a valid driver's license?

• Yes

• No

11

Please provide the name, email address, and phone number of your current or most recent supervisor

12

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran

• I am a Veteran

• I am a Disabled Veteran

Required Question

Employer

City of Norfolk

Apply

Please verify your email address Verify Email