Retail Service Specialist

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations. This position will also assume shift management responsibilities in the absence of Assistant or Store Manager. Essential Job Functions Lead store team members in providing excellent customer service to retail and professional customers. Supervise the customer service levels on the retail showroom, including team member execution of customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc). Ensure telephone is answered according to company policy. Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed. Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger. Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately with the correct payment methods, and stage returned merchandise correctly in the returns area. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate and complete Image Maker and merchandising tasks as assigned. Ensure team members adhere to the posted work schedule, approve changes or deviations with management, and clock in/out according to company policy. Perform all store opening/closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking and securing delivery vehicles in the designated area. Perform all other duties as assigned. Skills, Education, Knowledge, Experience, and Abilities Required Strong communication skills. Ability to obtain RSS Certification. Desired Retail sales experience, preferably in auto parts. Automotive systems and repair knowledge. ASE Certification. Fluency in multiple languages (Spanish highly desired). Total Compensation Package Competitive wages and paid time off. Stock purchase plan and 401(k) with employer contributions starting Day One. Medical, dental, and vision insurance with optional flexible spending account (FSA). Team member health and wellbeing programs. Tuition educational assistance programs. Opportunities for career growth. O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to View email address on click.appcast.io or call View phone number on click.appcast.io option, and provide your requested accommodation and position details. #J-18808-Ljbffr