Property Support Representative

Property Support Representative

Who We Are: Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology. We are seeking an experienced Property Support Representative to join our team!

As a Property Support Representative, you will respond to requests from property management staff at multifamily residential apartment complexes through a variety of channels, including phone, email, and chat. NOTE: This position is based in our Sacramento office with 3 days in office required. The use of remote audio and visual tools will also be required.

What You'll Do:

• Respond to phone calls, emails, and online chats from property managers and package liaisons
• Work with carriers to solve problems at properties
• Review and follow up on CRM tasks
• Work on projects as assigned by management
• Respond to escalated requests from Residential Support
• Review integration settings and escalate as appropriate

Requirements At A Minimum, You Have:

• 1+ years of direct Customer Service experience
• High School Diploma or equivalent
• Strong knowledge of the iOS ecosystem
• Advanced troubleshooting, problem-solving, and multi-tasking skills
• Excellent time management skills, including the ability to multitask, organize and prioritize
• Ability to research and grasp information across multiple tools while speaking with clients
• Self-starter mentality, a solutions driven mindset, adaptability, empathy, insight, and dependability

A Plus But Not Required:

• Experience working in a call center environment
• A Bachelor's degree or some college

Benefits Luxer Has Got You Covered! You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule. We promote education through tuition reimbursement. You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs. You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow. We promoted 42% of our employees last year!

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.