Practice Manager

The Licensed Practice Manager ("LPM") has accountability of all aspects of the location business operations. As a "people first" organization, the PM is a champion of their team through development programs of coaching, mentoring, and performance management. By creating memorable experiences with each patient, the PM is responsible for keeping score and driving top line sales, increasing margin, controlling payroll expenses, and increasing profitability to meet the company’s overall business objectives. Working directly with staff and OD partners to ensure the provision of professional eye exams and medical services, quality product selection, acceptance of vision insurance plans, and remarkable patient service, the incumbent will be passionate about people, patient care, and the "Acuity Way." Location: Cambridge, Massachusetts, USA Employment Type: Full‑time Responsibilities Applies leadership, creative thinking, and analytical skills to improve individual practice performance and is an expert in solving operational issues Builds an effective team that works collaboratively to achieve results Addresses the practice’s unique strengths and challenges with objectives, strategies, and plans Establishes clear objectives for store staff, communicates expectations with clarity, and sets high standards of expectations for performance Sets the standard for a remarkable patient service and experience utilizing the Acuity Way Identifies and selects top talent that matches AEG’s values with ability to recruit for long‑term sustainability Custom fits glasses & precisely places prescription in lenses Collects eye and face measurements to ensure proper fit Interprets prescriptions written by optometrist and ophthalmologist Works closely with District Manager with the objective of achieving and exceeding financial plans for the practice Learns quickly and adapts to facing new problems; works to solve for a creative solution Relentless style to achieving results and development of others sharing best practices within the AEG platform Versatile learner: retains an open mind when adapting to change Marshal’s resources to get tasks done efficiently; can orchestrate many activities to accomplish various goals through superior service Ensures the daily sales are reviewed, identifies gaps and places solutions in place to close the gap Reinforces the practice selling strategy and the Acuity Way Protects the company through loss prevention Partners with Human Resources to ensure that employees are committed to the handbook guidelines Qualifications 3–5 years of professional setting background with leadership capacity State licensure Optical dispensing experience Business degree in hospitality, business, or related experience in management field Excellent verbal and written communication skills Optician certification Benefits 401(k) with match Medical/Dental/Life/STD/LTD insurance Vision service plan Employee vision discount program

HSA/FSA

PTO Paid holidays Benefits applicable to full‑time employees only Physical Demands This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office. #J-18808-Ljbffr AEG Vision