Customer Support Associate - Warehouse

Job Title: Customer Support Associate – Warehouse Worksite: Flexport Pleasant Prairie Location: 9091 88th Ave Pleasant Prairie Wisconsin 53158 Schedule: Monday–Friday, 7:00 AM–3:30 PM (flexibility for overtime/weekends/holidays may be needed based on business demand) Pay: $25.00 Type: Full-time Overview Integrity Staffing Solutions is hiring Customer Support Associates to support operations at Flexport’s Pleasant Prairiewarehouse. This is an on-site role that blends customer support with hands-on warehouse collaboration. You’ll be the frontline advocate for service quality—resolving issues in real time, escalating when needed, and helping ensure a smooth shipment lifecycle from inbound to outbound. What You’ll Do Customer Support Serve as the first point of contact for customer questions and issues (phone/email/chat as needed). Resolve inquiries quickly and professionally while maintaining high customer satisfaction. Follow established SOPs and document/escalate issues appropriately. Adapt to new tools/technology and thrive in a fast-paced environment. Warehouse Operations Support (On-site) Partner with warehouse teams to understand fulfillment workflows and support problem-solving on the floor. Participate in varied warehouse functions to build working knowledge of processes. Help educate associates on support systems and best practices for issue resolution. Additional Responsibilities Provide regular updates to leadership on ticket status and recurring issues. Track aging support tickets and serve as an on-site escalation point. Support service-level expectations (SLA) by prioritizing and closing issues efficiently. Collaborate cross-functionally with operations and partner teams. Qualifications High school diploma/GED required 1+ year experience in customer service and/or operations support Strong verbal and written English communication skills Strong attention to detail, problem-solving, prioritization, and empathy Comfortable working in a team-oriented, changing environment Physical & Work Environment Requirements Ability to lift up to 49 lbs and push carts up to 60 lbs Standing/walking/squatting/reaching during shift; frequent movement throughout the warehouse Non-climate-controlled warehouse environment; equipment may be operating in the area Must follow safety, quality, and productivity standards Pre-Hire / Onboarding Notes Background check required prior to start Drug test not required (per current job requirements) Orientation required on Day 1 (CA orientation is approximately 4 hours ) Day 1 / Site Expectations (Candidate-Facing) Lunch: Bring your own lunch (microwaves and vending machines available) What to bring: A positive attitude; clear bags and water bottles What not to bring: Weapons of any kind; personal box cutters Dress code: Casual clothes and comfortable shoes (role involves constant standing/walking) Arrival/parking: Park in the lot outside the main entrance; report to the shift lead or on-site leadership Equal Opportunity Integrity Staffing Solutions is an Equal Opportunity Employer. We consider applicants based on job-related qualifications without regard to protected status. AI / Automated Tools Notice (Short) Integrity Staffing Solutions may use automated tools (including AI-enabled screening) to help review applications and match candidates to job requirements. These tools assist— not replace —recruiter review. If you need a reasonable accommodation to complete any part of the application or screening process, let us know. #J-18808-Ljbffr Integrity Staffing Solutions