Dental Patient Coordinator

Benefits:

In-house Dental Benefits

401(k)

401(k) matching

Competitive salary

Health insurance

Paid time off

Vision insurance

Experienced Dental Patient Coordinator

Santa Cruz Dental Group | Santa Cruz, CA Full Time | Monday to Friday | 40 Hours Per Week

About Us

Santa Cruz Dental Group is a well-established private practice focused on clinical excellence, strong systems, and long term team stability. We value professionalism, accountability, and a patient-first mindset.

We are seeking an experienced Dental Patient Coordinator who understands that the front office drives both patient experience and production success.

This is not an entry-level position. Dental front office experience is preferred.

What You Will Own

• Managing a productive and organized schedule that supports daily production goals • Insurance verification and accurate benefit breakdowns • Presenting financial estimates and collecting payments confidently • Coordinating treatment scheduling efficiently • Maintaining recall and reactivation systems • Supporting smooth communication between patients and clinical team • Ensuring HIPAA compliance and accurate documentation

90 Day Success Expectations

By Day 30 • Confidently navigate Dentrix • Complete insurance verifications independently • Understand provider schedules and daily production targets • Demonstrate professional and clear patient communication

By Day 60 • Manage scheduling with minimal supervision • Present treatment estimates accurately • Maintain recall system without errors • Contribute to improved schedule efficiency

By Day 90 • Independently manage front office flow • Support consistent daily production goals • Reduce scheduling gaps and last minute cancellations • Contribute positively to team culture and accountability

Success in this role means taking ownership, staying organized, and communicating proactively.

Our Culture & Values

We are a team that values:

• Accountability over excuses • Clear communication • Professional presentation • Respect for patients and team members • Strong systems and continuous improvement • Long term growth and stability

We are not a high drama environment. We believe in mutual respect, reliability, and doing what we say we will do.

Qualifications

• Minimum 2 years of dental front office experience • Dentrix proficiency required • Strong knowledge of dental insurance and billing • Comfortable discussing financial arrangements • Highly organized and detail oriented • Professional and team oriented mindset