Retail Operations General Manager

JOB TITLE: Retail Operations General Manager
DEPARTMENT: Nooksack Market Centre / Retail Operations

STATUS: Full Time/Exempt

SALARY AND BENEFITS

Competitive salary DOE, COLA and merit increases as approved.

Basic Employee Life and Accidental Death and Disability – Equal to one year's salary.

Employer Paid Short and Long Term Disability

401(k) and up to 4% Employer Contribution Match

Paid Leave: Annual, Sick, Bereavement, Cultural, Jury Duty

Holidays: Approximately 24 holiday and administrative closures annually.

SUMMARY:
The Retail Operations General Manager provides positive, accountable, and strategic leadership for Nooksack Market Centre and related retail operations. This position strengthens profitability, improves the customer experience, develops employees, and identifies opportunities for growth that support long-term benefits for the Nooksack Indian Tribe and its members.

The position is expected to lead by example, foster a healthy and respectful work environment, inspire employee performance, and ensure follow-through on operational, financial, customer service, and governance responsibilities. In accordance with the NBC II Charter of Incorporation and Bylaws, this position also serves as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board, supporting corporate governance and business oversight consistent with Tribal Council direction.

EDUCATION, LICENSING AND EXPERIENCE:

Obtain and maintain a valid Non-Gaming Nooksack Tribal Gaming Agency License.

Obtain and maintain TIPS for Off-Premises Certification.

Minimum of five years of convenience store supervisory experience.

A college degree in business is preferred.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

Strategic Growth:

Develop and recommend retail strategies that increase profitability, expand revenue opportunities, improve operational efficiency, and support the Tribe's ability to provide services and benefits to its members.

NBC II Board Service:

Serve as Secretary of the Nooksack Business Corporation II and as a voting member of the Corporate Board in accordance with the NBC II Charter of Incorporation and Bylaws.

Corporate Governance:

Participate in Corporate Board meetings and support decisions that advance responsible business operations, financial oversight, strategic planning, and long-term economic benefit to the Tribe.

Corporate Reporting:

Support required business plans, reports, records, and follow-up actions consistent with the NBC II Charter, Bylaws, and Tribal Council direction.

Team Leadership:

Staff, schedule, evaluate, train, develop, and mentor employees in a way that builds trust, accountability, respectful communication, customer service, operational excellence, and revenue growth.

Personnel Management:

Interview applicants, assign work, approve overtime and early outs, address performance concerns, train employees, and recommend wage increases and promotions as appropriate.

Revenue Development:

Identify, evaluate, and implement product lines, promotions, service improvements, and merchandising strategies that align with customer demand and increase sales performance.

Inventory Management:

Maintain liquor, cigarette, tobacco, resale, materials, and equipment inventories, including ordering, rotating, visual display, stock control, and inventory optimization.

Financial Controls:

Oversee reconciliation of daily books, monitor overages and shortages, review voids and returns, correct discrepancies, and maintain accurate financial accountability.

Budget Management:

Lead the planning, approval, implementation, and ongoing management of the annual departmental budget with a focus on responsible cost control, revenue growth, and long-term sustainability.

Performance Reporting:

Provide monthly budget variance explanations and maintain accurate budget, financial, personnel, and departmental records to support informed decision-making and performance improvement.

Policies and Accountability:

Oversee departmental operating guidelines, position descriptions, policies, procedures, and control systems that support consistency, compliance, accountability, and clear performance expectations.

Board Approval and Conflicts:

Bring matters requiring Corporate Board review or approval forward in accordance with the NBC II Charter and Bylaws, and recuse from board votes when a matter presents a conflict related to this position's operational role or responsibilities.

Customer Experience:

Promote customer service through monitoring, training, coaching, and follow-up so retail operations provide a welcoming experience, encourage repeat business, and strengthen customer loyalty.

Security and Cleanliness:

Maintain the security, cleanliness, and organization of designated market and fuel areas and protect the confidentiality of relevant information.

Operational Awareness:

Monitor internal and external conditions, trends, and business factors that impact retail operations and take appropriate action.

Compliance Oversight:

Maintain awareness of applicable county, state, tribal, and federal regulations, including EPA, gaming, health, liquor and tobacco, weights and measures, and tax requirements.

Vendor Relations:

Negotiate with and recommend agreements with merchandise and service vendors to achieve strong pricing, reliable service, quality products, and increased sales performance.

Workplace Culture:

Lead by example by promoting a safe, respectful, healthy, and productive work environment and addressing workplace concerns in a timely and constructive manner.

Continuous Improvement:

Review sales trends, inventory practices, customer feedback, employee performance, staffing needs, and operational results to recommend and implement changes that improve service, efficiency, accountability, and profitability.

Other Duties:

Perform other job-related duties as assigned by management.

KNOWLEDGE, SKILLS AND ABILITIES:

Retail Analysis:

Ability to analyze sales trends, customer purchasing patterns, inventory turnover, and profit margins to recommend strategies that improve revenue, control costs, and support long-term business growth.

Mission-Focused Leadership:

Ability to lead with professionalism, accountability, and purpose while supporting the Tribe's economic goals and the connection between business performance, Tribal revenue, and services available to Tribal members.

Corporate Governance:

Knowledge of board responsibilities, meeting procedures, recordkeeping, and approval requirements under the NBC II Charter of Incorporation and Bylaws.

Good-Faith Judgment:

Ability to exercise sound judgment, confidentiality, accountability, and good-faith decision-making when participating in corporate governance matters affecting Tribal business interests.

Conflict Awareness:

Ability to identify potential conflicts between operational responsibilities and Corporate Board matters, seek appropriate guidance, and recuse from board votes when required by the NBC II Charter, Bylaws, or applicable governance standards.

Regulatory Knowledge:

Knowledge of MSDS, Washington State cigarette, tobacco, and liquor laws, and applicable stock inventory requirements.

Financial Accuracy:

Ability to perform basic math, make change accurately, reconcile daily books, and complete accurate stock inventories.

Retail Systems:

Ability to operate POS systems, Tele-check equipment, drop safe equipment, and other retail operating systems.

Customer and Employee Relations:

Strong customer service, cash handling, employee relations, conflict resolution, problem-solving, and communication skills.

Accountable Communication:

Ability to communicate expectations clearly, provide constructive feedback, address concerns promptly, and encourage employee engagement and follow-through.

Product Development:

Ability to identify product lines, promotions, merchandising improvements, and service opportunities that meet customer needs, increase sales, and strengthen the market position of Nooksack retail operations.

Store Operations:

Ability to work effectively with a high volume of customers and employees, maintain organized shelves and displays, and follow stock tags and operating procedures.

Technology Skills:

Proficient in word processing, spreadsheets, email, and related business technology.

OTHER REQUIREMENTS

Must pass alcohol/drug test(s) and criminal background check(s) at time of hire and throughout employment.

Must pass all Nooksack Tribal hiring prerequisites.

Works various shifts and days, including nights, weekends, and holidays.

May work in noisy and crowded environments and may work outside in various conditions.

Monitored by surveillance cameras.

Works with various cleaning chemicals and must follow all safety policies and procedures.

Must be able to lift a minimum of 50 pounds and lift a minimum of 25 pounds overhead.

Must be able to bend, stretch, kneel, reach, twist, grip, and stand for long periods of time.

May sit for long periods of time at a computer.

Read, write, speak, and understand English.

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