Delivery Station Customer Service Associate, DSL

Delivery Station Customer Service Associate, DSL Job ID: 10439514 | Amazon.com Services LLC At Amazon, we strive to exceed expectations by innovating and providing best‑in‑class customer support as we expand our logistics products and services. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in‑station real‑time, hands‑on support to ensure our customers receive their packages on time, as promised. Key Responsibilities Communicating with customers directly in‑person, in addition to communicating via phone and email Empathizing with and prioritizing customer needs Upholding company values and respecting every customer Resolving issues and setting appropriate expectations with customers Clearly understanding and responding appropriately to the issues customers present Consistently composing grammatically correct, concise, and accurate written responses to customer issues Approaching problems logically and with good judgment to ensure the appropriate customer outcome Making quick and effective decisions on behalf of the customer Working a flexible Full‑Time (40+ hours per week) schedule Physical Requirements Carry, lift, push and pull up to 49 pounds Frequently push, pull, squat, bend and reach Stand and walk during shifts lasting up to 12 hours Work in an environment where the noise level varies and can be loud (hearing protection will be provided) Work in an environment where the temperature may vary due to outside weather conditions and is not controlled A Day in the Life You will be based at one of our last‑mile delivery warehouses, where Amazon’s leading logistics system operates. As orders are dispatched and delivered, you’ll be in contact with our warehouse associates, delivery partners and customers when they need guidance. When a customer needs to reschedule a delivery, you’ll inform our delivery partners. When you notice a delivery issue, you’ll resolve it straight away, so customers get a great experience without contacting Amazon. About the Team Our mission is to be Earth’s most customer‑centric company. Our Customer Service team is inclusive, empowering its members and focusing on reducing customer effort. We support self‑service channels to offer expert insights into complex issues and look for ways to improve Amazon’s customer service. Preferred Qualifications Bachelor’s degree or equivalent Experience in understanding performance metrics and developing them to measure progress against key performance indicators Proficiency in verbal and written communication skills Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand Location USA, MO, Riverside – 18.00–25.00 USD hourly Posted Posted: May 19, 2026 (Updated about 20 hours ago) Equal Opportunity Employer Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information. #J-18808-Ljbffr