Vice President, Product Management

Vice President, Product Management

Job Description Summary
Senior product leader accountable for the strategic direction, P&L performance, and commercial scaling of Mastercard's Cardholder Service portfolio across Europe. Owns end-to-end product strategy, vendor ecosystem governance, and go-to-market execution — balancing global agreements and platform consistency with local market relevance to drive revenue growth, product differentiation, and superior cardholder experience.

• Owns the Cardholder Service product roadmap, commercialization strategy, and P&L for Europe.


• Acts as the senior regional product authority, partnering across Global Product, Core Consumer, Sales, Marketing, and Operations.


• Drives sales enablement, scaled implementation, and operational excellence across 30+ European markets.


• Leads resolution of complex commercial, vendor, or regulatory issues impacting portfolio performance.


• Lead a team of 15 + product managers and program managers

• Shapes the multi-year product vision for Cardholder Service in Europe, aligned with Consumer Product and regional priorities.


• Identifies, builds, and commercializes new Cardholder Service propositions (core, optional, fee-based) with clear business cases.


• Partners with Core Products and Emerging Payments to embed Cardholder Service into broader Go-to-Market and platform strategies.


• Ensures executive governance and stakeholder alignment across all major initiatives.

• Owns the commercial performance of the portfolio, translating capabilities into issuer value propositions and revenue.


• Embeds sales orientation and commercialization mindset across product design, pricing, packaging, and rollout.


• Partners with Sales and Account Management to support strategic deals, upsell, bundling, and premium positioning.


• Leads competitive intelligence and market research to identify growth levers and portfolio gaps.

• Accountable for end-to-end delivery of Cardholder Service programs, from launch to steady-state.


• Oversees vendor ecosystem: contractual compliance, service quality, cost discipline, and scalability.


• Drives simplification and standardization across markets to improve speed, quality, and economics.

• Owns portfolio profitability; drives revenue expansion and margin improvement.


• Oversees vendor spend, P&L development, and pricing strategy.


• Partners with Finance to identify efficiency opportunities and improve unit economics.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;


• Ensure the confidentiality and integrity of the information being accessed;


• Report any suspected information security violation or breach, and


• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.