Customer Retention Specialist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Flexible schedule
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Customer Retention Specialist Service Focused with In-Book Sales Opportunity (Part-Time)
Jim Rottkamp State Farm
23 Old Kings Hwy
Darien, CT 06820-3611

Part-Time | In-Office (Hybrid Eligible After Training)
2025 Hours per Week | Hourly Pay + Commission

Deliver Exceptional Service. Build Relationships. Support Growth.

Jim Rottkamp State Farm is seeking a highly service-driven Customer Retention Specialist who is passionate about helping people, building long-term relationships, and delivering a high-quality customer experience. This role is ideal for someone who leads with empathy, communicates effectively, and can confidently identify opportunities to strengthen coverage through in-book sales when it benefits the customer.

If you take pride in supporting customers while contributing to agency growth, this is an excellent opportunity to build experience and grow within a supportive, team-oriented environment on a flexible, part-time schedule.

Work Schedule & Environment

Approximately 2025 hours per week (schedule to be discussed)
In-office during training and onboarding
Hybrid opportunity available after training (up to 2 days per week remote)

Compensation

Hourly base pay
Commission opportunities tied to in-book sales and performance

Licensing Requirement (Job Contingent)

This position is contingent upon obtaining required insurance licenses.

Property & Casualty license must be obtained prior to your Day 1 start (full support provided)
We provide guidance, resources, and support to help you successfully complete the licensing process

Role Overview

As a Customer Retention Specialist, you will focus on servicing existing customers, managing renewals, and maintaining strong relationships. You will play a key role in ensuring customer satisfaction and retention, while also identifying opportunities to enhance coverage through needs-based conversations.

Success in this role is measured by customer experience, retention, and contribution to overall agency growth.

Responsibilities

Communicate with existing customers regarding renewals, coverage options, and policy updates

Review accounts and assist with policy changes, endorsements, and updates

Provide professional, empathetic support during service and claims-related conversations

Build and maintain strong relationships to support retention and referrals

Identify opportunities to enhance coverage and pivot service conversations into in-book sales

Maintain accurate and detailed documentation of customer interactions

Collaborate with team members to meet retention, service, and outreach goals

Ensure compliance with agency standards and applicable regulations

Qualifications

Strong customer service and relationship-building skills

Effective communication and active listening abilities

Detail-oriented with strong organizational skills

Problem-solving mindset with a focus on customer experience

Comfortable discussing coverage options and recommending solutions when appropriate

Prior customer service or account management experience preferred

Ability to meet licensing requirements outlined above

What We Offer

Flexible part-time schedule (2025 hours per week)

Hourly pay plus performance-based commission opportunities

Full support through the licensing process

Ongoing training and professional development

A collaborative, service-focused team environment

Hybrid work flexibility after training

Opportunities for long-term growth within the agency

Equal Opportunity Employer

Jim Rottkamp State Farm is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status.

Ready to Build a Career Helping Customers?

If you enjoy supporting customers, building relationships, and want a flexible role with growth potential, apply today to join Jim Rottkamp State Farm.