Field Service Technician

Field Service Technician

Cleaver Brooks is looking for a Field Service Technician to join our team. The Field Service Technician IV performs the most complex installations, repairs, troubleshooting, and modifications of equipment at the job site. The technician installs, commissions, tunes, repairs, and troubleshoots Natcom and other industrial burners, Nebraska I.W.T boilers, and auxiliary equipment. The technician completes project status reports, site reports, and combustion datasheets. The technician performs in-shop equipment inspections and Field Acceptance Tests. The technician performs all other pertinent service-related duties as directed by the Service Manager.

Essential Duties:

• Must possess thorough and relevant product knowledge.
• Position requires regular exercise of problem solving skills.
• Performs most complex installations, repairs, troubleshooting, performance testing and/or modifications of equipment at job site.
• Assigns, instructs and oversees customers (or subcontractors) in the performance of technical duties.
• Functions as lead technician in assigning and prioritizing workload. Ensures that daily operations are maintained, provides input for performance appraisals.
• Maintains sound working relationships and liaison with customer's personnel to maintain the image of the Company and its products.
• Conducts customer training as needed.
• Must have ability to travel - generally by air and utilization of a rental car - extensively, in conducting position responsibilities.

Travel Requirements: 75% travel- Domestic and International; Must have or have the ability to obtain valid US Passport

Other Duties: Promote sales of spare parts and identify potential opportunities for new equipment sales. Others as directed.

Internal Contacts: Moderate (6-15%)

Make contacts that sometimes involve controversy where established methods or procedures require interpretation.

External Contacts: Frequent (36-65%)

Make contacts that involve controversy where available practices, procedures, methods and policies do not provide precedents and/or judgment in the form of recorded actions and necessary outcomes.

Education Required: High School Diploma/GED

Preferred: 1 year of additional Training/Certification

Experience Required: Minimum 8 years experience consisting of:

• Previous commissioning experience of industrial size burners ranging from 20 to 350 mm BTU/hr firing either #2, #6 and natural gas.
• Working knowledge of PLC and FIREYE based Burner Management Systems.
• Working knowledge of combustion control i.e.: single point, parallel positioning and metered systems, loop controllers.
• Good problem solving and troubleshooting skills
• Good electrical troubleshooting skills
• Good verbal and written communication skills

Physical Skill and Effort: Work requires skilled, accurate, rapid, and closely coordinated manual skill. Work requires mostly moderate physical exertion. Must be capable of entry into confined spaces such as windbox and furnace through standard access door sizing.

Working Conditions and Hazards: Limited exposure to one or two extremely disagreeable features. Exposure to hazards that may result in short term work-related absences.

Benefits of Being a Cleaver-Brooks Employee:

• Competitive salary
• Comprehensive benefits, including medical, dental, vision, maternity support program, discounted virtual physician visits, voluntary medical benefits (Critical Illness, Hospital Care, and Accidental Injury), FSA, HSA, life insurance, short term and long-term disability
• Cash matching 401(k) plan
• Employee assistance program (EAP)
• Pet insurance
• Employee discount program
• Tuition assistance
• Paid time off and 11 paid holidays

Cleaver-Brooks is the market leader in providing fully integrated boiler and burner systems. We lead the boiler/burner industry due to our unmatched distribution network's ability to deliver the knowledge, service, training, and support that are essential to long-term performance. Our customers will tell you that we are the only equipment provider that manufactures boilers, burners, controls, and a full array of ancillary and aftermarket products. They will also mention that our unique single-source capability means that we can deliver fully integrated boiler room solutions that reduce overall costs and optimize space. It is our focus on products that deliver the most efficient, reliable, safe, and environmentally sustainable solutions that differentiate us in the marketplace. Cleaver-Brooks continues a 90+ year legacy of providing the customers we serve with extraordinary products designed to deliver unsurpassed performance through the power of commitment.