Community Assistant-BellaAge

Job Description

Job Description

Community Assistant

Be the welcoming face of our community and help create an exceptional experience for residents, visitors, and team members every day!

At BellaAge, we believe that first impressions matter. As a Community Assistant, you will serve as the face and voice of our community, creating a warm, inviting atmosphere while providing outstanding customer service and administrative support. This role is ideal for someone who enjoys interacting with people, staying organized, multitasking, and making a positive impact every day.

What You'll DoCreate Exceptional First Impressions

• Cheerfully and warmly greet visitors and tenants with interest, a smile, eye contact, and verbal welcome.
• Ascertain visitor needs and direct them accordingly.
• When appropriate, offer visitors a seat, water, or other beverage and strive to ensure their comfort while waiting.
• Maintain professional image and attire.

Provide Outstanding Customer Service

• Receive incoming calls utilizing proper telephone etiquette, answering prior to three rings whenever possible.
• Speak clearly with controlled volume and speed in a friendly, professional, and helpful manner.
• Minimize caller wait times and connect callers to the proper extensions.
• Place outgoing calls utilizing proper telephone etiquette.
• Take messages, capture critical information for follow-up, and ensure timely delivery to recipients.
• Promptly return calls and respond to messages.

Keep the Community Organized and Welcoming

• Maintain the lobby, office, and community spaces to ensure they remain tidy, clean, and welcoming for guests.
• Maintain marketing brochures and collect appropriate information from prospective tenants before distributing materials or scheduling tours.
• Maintain files of employee and tenant names and locations and monitor all tenant-related portals.
• Coordinate and maintain calendars for reservations of common spaces.
• Maintain liaison with facility personnel, departments, and tenants.

Administrative Support

• Perform clerical duties such as typing, filing, and other assignments as directed by the supervisor.
• May maintain television equipment, message boards, and reservation lists for special events.
• Assist supervisors with various department tasks and special projects as assigned.

Support Community Safety & Security

• Assist in community security by advising Administration of potential threats or safety concerns.
• Maintain visitor sign-in logs and distribute visitor badges.
• Support a safe, secure, and welcoming environment for all.

What We're Looking ForEducation

• High School Diploma required.

Experience

• Office and/or receptionist experience required.
• Experience using Microsoft Office programs, including Word and Excel, required.
• Experience in a retirement community or multi-unit housing community preferred.

Skills & Qualifications

• Intermediate to advanced computer skills.
• Ability to type efficiently.
• Strong organizational, communication, and interpersonal skills.
• Ability to manage multiple projects and changing priorities.
• Professional demeanor with excellent customer service skills.
• Ability to work independently while collaborating effectively with a team.

Why You'll Love This Role

As a Community Assistant, you'll play a vital role in creating a welcoming environment for residents, families, visitors, and team members. No two days are the same, and you'll have the opportunity to make meaningful connections while supporting the daily operations of a thriving community.

Our Commitment

BellaAge is committed to supporting our Mission, Vision, and Values while providing a safe, respectful, and inclusive environment for residents, tenants, visitors, and team members. We value teamwork, professionalism, integrity, and exceptional service.

If you're friendly, organized, dependable, and passionate about helping others, we'd love to hear from you!

Apply today and become the welcoming heart of our community.