Lead Patient Service Representative - Primary Care

Additional Information About the Role Come join our team as a full-time Lead Patient Service Representative with BJC Medical Group in Internal Medicine located in Creve Coeur. This is a rare opportunity to join a great team! Outpatient 40-Hours per week Day Shift Benefit Eligible NO CALL, NO WEEKENDS, NO HOLIDAYS Overview BJC Medical Group is the multi-specialty physician‑led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top‑ranked hospitals in the Midwest region. Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid‑Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well‑being of the communities we serve. Internal Medicine Specialists is located in Town & Country, MO on the campus of Missouri Baptist Medical Center and focuses on Internal Medicine and Geriatrics. Preferred Qualifications Role Purpose The Lead Patient Service Representative acts as a subject matter expert on all front office activity & procedures and directs the patient flow process at the physician office. This position maintains a strong knowledge of and trains new and/or junior level team members on work processes. This position also serves as the primary point of contact in the absence of the supervisor, as well as a point of escalation on complex work situations. Responsibilities Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data. Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges. Coordinates information with Central Billing Office to ensure all charges are captured and properly collected. Serves as a subject matter expert; answers general and technical questions from other staff members; helps make decisions and resolve complex issues. Provides training and support to both new & existing staff. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Preferred Requirements Experience 5-10 years Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well‑being. Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4% BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation, sick days, holidays and personal time Adoption assistance To learn more, go to our Benefits Summary. *Not all benefits apply to all jobs. The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer #J-18808-Ljbffr