Credit Collections Specialist

Job Description

Job Description

We are looking for a Credit Collections Specialist to support cash flow and minimize financial exposure by actively managing customer accounts in York, Pennsylvania. This position involves customer communication, and coordination to keep receivables current.

Responsibilities:

• Oversee a customer accounts, following up on outstanding invoices and driving timely payment resolution.

• Review account payment patterns and financial risk indicators to support credit decisions and recommend appropriate limit changes when needed.

• Manage sales orders placed on hold due to account status and authorize release once payment conditions or credit standing are acceptable.

• Work closely with sales, customer support, and operations teams to address disputes, service issues, or other factors delaying payment.

• Maintain organized documentation of collection outreach, account updates, payment commitments, and resolution progress.

• Assist with month-end activities by preparing aging information and providing updates on receivables and collection progress.

• Identify opportunities to strengthen credit and collections workflows, improve efficiency, and reduce exposure to bad debt.

• 3 plus years of experience in credit and collections, ideally within a high-volume business environment.

• Strong verbal and written communication skills with the ability to negotiate professionally and build effective internal and external relationships.

• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook; familiarity with accounting or ERP systems is preferred.

• High attention to detail with solid organizational and analytical abilities.