IT Support Specialist

Location: Kingston, MA, USA. Pay range: $55,000 - $78,000 USD. Final offers will be based on skills, experience, qualifications, location, and other factors in accordance with pay transparency laws. Technical Support & Troubleshooting Provide Tier 1 and Tier 2 technical support for computers, mobile devices, printers, and applications. Respond to IT help desk tickets promptly and professionally, ensuring resolution. Diagnose and resolve issues related to hardware, operating systems, network connectivity, and software applications. Escalate complex technical issues to the IT Systems Administrator or IT Manager as appropriate. Maintain accurate records of support requests, resolutions, and system changes. System Setup & Maintenance Assist with new user setups, including computer configuration, system access, and software installation. Manage user accounts, passwords, and permissions in accordance with IT policies. Support system updates, antivirus deployments, and security patching. Maintain inventory of IT assets, including laptops, monitors, and mobile devices. Assist with deployment and maintenance of hardware and software at remote sites. Network & Application Support Support end users with business‑critical applications. Monitor basic network connectivity and assist in troubleshooting outages. Provide support for telecommunication systems, printers, and wireless devices. Coordinate with external vendors or service providers to resolve connectivity or performance issues. Training & Documentation Educate employees on technology use, IT policies, and security best practices. Maintain and update IT documentation, including system setup guides and troubleshooting procedures. Contribute to user‑friendly “how‑to” resources and training materials for common IT tasks. Security & Compliance Enforce IT security policies and best practices in coordination with IT leadership. Support antivirus, malware protection, and endpoint security monitoring. Participate in regular reviews of system access, password management, and device compliance. Maintain confidentiality of company data and adhere to all IT security procedures. Other duties as assigned. Preferred Qualifications Associates or better in Information Technology or related field. Behaviors Detail Oriented: Capable of carrying out a given task with all the necessary details. Team Player: Works well as a member of a group. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr