Donor Services Coordinator

Donor Services Coordinator

The Maryland Food Bank (MFB) is a nonprofit, anti-hunger organization whose mission is to feed people, strengthen communities, and end hunger for more Marylanders. MFB does this work by expanding access to nutritious food while also seeking to eliminate the root causes of hunger.

MFB's distributes food through a statewide network of community-based organizations from Maryland's western mountains to its Eastern Shore. Last year, the Maryland Food Bank distributed enough food to provide the equivalent of more than 41 million meals, or about 114,000 meals every day. This healthy food supports children, seniors, veterans, and hard-working families. Beyond food distribution, MFB works to end hunger for more Marylanders by offering job training programs, access to supportive services and benefits, and by advocating to change the laws, policies, and practices that create food insecurity for more than 1 in 3 Marylanders.

The Maryland Food Bank embraces a philosophy which recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential.

About the position:

The Donor Services Coordinator is an integral part of the Philanthropy Services Team, within the greater External Relations Department. The Donor Services Coordinator is responsible for managing mass donor stewardship pieces; gift entry; and donor inquiries, directing specific requests to other team members when needed.

Primary Responsibilities:

• Respond to donor inquiries via phone and email, providing timely and professional customer service; record donor interactions in Raiser's Edge NXT (RENXT).
• Accurately process donations from multiple sources (online, checks, etc.) into RENXT.
• Collaborate with finance and fundraising teams to ensure proper gift attribution.
• Produce and coordinate donor stewardship mailings, including acknowledgements, welcome packages, and other donor correspondence.
• Maintain and update constituent information, including address changes and donor contact records.
• Support monthly donation processing and payment reconciliation activities.
• Conduct data quality audits and maintain the accuracy and integrity of donor database records.
• Identify opportunities to improve gift processing, donor communications, and related workflows; recommend and implement enhancements.
• Provide front desk and volunteer program support during periods of high volume and assist with other donor services activities as needed.
• Maintain working knowledge of RENXT and MFB gift processing procedures.

Basic Qualifications:

• Two (2) years of experience in customer service, data entry, or a related administrative role.
• Experience using a CRM or database system for data entry and record management.
• Proficiency in Microsoft Word (including mail merges) and Excel.
• Critical thinking skills, ability to troubleshoot and understand scope of processes.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Ability to manage multiple priorities, work independently, and collaborate effectively within a team.

Preferred Qualifications:

• Experience in a development, fundraising, or nonprofit environment.
• Experience using the Blackbaud Raiser's Edge NXT.
• Experience with donor services, gift processing, stewardship, or development operations.

Supervisory Responsibility:

• This position has no direct supervisory responsibility.

Work Environment:

• This is a hybrid role, requiring on-site presence at least three (3) days per week.
• Flexible schedules, including occasional evenings, weekends, and travel to events and other MFB locations.
• This position operates primarily in an office environment with occasional movement around the warehouse.

Pay Range:

• $24.00 - $26.50 / per hour

Nothing matters more to the Maryland Food Bank than our strong ethical and safety commitments. As such, all positions require a background check and drug screen.