Director of Housekeeping

Company Description In the heart of Knox Street, a bold new way of life is taking shape. A revolutionary destination that will transform Dallas forever, The Knox, Auberge Collection will debut in 2026 as the city’s most captivating new address, a tapestry of bold design envisioned by the internationally acclaimed Martin Brudnizki Design Studio. The hotel offers 140 artfully imagined guest rooms and suites, each layered with texture, glamour, and character. Guests drift between four distinctive dining and drinking venues, from an all-day salon and terrace to the magnetic hum of a hidden cocktail lounge and lively pool garden. A collection of beautifully appointed event spaces each designed for intimate gatherings and grand celebrations alike—offers an elegant backdrop to host the city’s most memorable moments. The hotel will introduce a signature Wellbeing by Auberge concept, where skin-health rituals meet cutting‑edge therapies in a convivial yet serene setting. For more information: Follow The Knox on View email address on click.appcast.io Job Description The Director of Housekeeping provides strategic leadership for all housekeeping operations throughout The Knox, ensuring every guest room, residence, public space, and heart‑of‑house area reflects the exceptional standards of Auberge Collection. This role is responsible for developing departmental strategy, financial performance, operational excellence, and a culture of genuine hospitality while leading, coaching, and inspiring a high‑performing leadership team. Working closely with departments across the hotel, the Director of Housekeeping plays a critical role in delivering the highest standards of luxury hospitality, creating exceptional experiences for both guests and residence owners, and continuously elevating quality, efficiency, and service throughout the property. Provide strategic leadership for all housekeeping operations, ensuring guest rooms,residences, public spaces, and heart‑of‑house areas consistently reflect the highest standards of luxury hospitality. Develop departmental goals, operating strategies, SOPs, training programs, and quality standards that support operational excellence and exceptional guest experiences. Ensure guestrooms, residences, and accommodations for Notable Guests and VIP arrivals are meticulously prepared, personalized, and aligned with guest preferences and luxury service expectations. Partner with the Hotel Manager, Director of Front Office and department leaders to optimize daily operations, room readiness, interdepartmental collaboration, and the overall guest experience. Train, coach, and develop leaders and team members while fostering a culture of engagement, recognition, accountability, and professional growth. Monitor guest feedback, quality audits, and service recovery opportunities, implementing strategies that continually enhance cleanliness, presentation, and guest satisfaction. Drive departmental performance through operational excellence, financial stewardship, labor management, productivity, and team engagement. Develop and manage departmental budgets, forecasts, staffing plans, and operational strategies that align labor resources with occupancy and business demands. Analyze operational and financial performance metrics to identify trends and implement continuous improvement initiatives. Oversee housekeeping operations for residences, laundry services, inventories, purchasing, vendor relationships, and departmental resources to ensure operational readiness and fiscal responsibility. Establish and maintain quality assurance programs through inspections, audits, coaching, and compliance with Auberge Collection standards, safety regulations, and applicable laws. Lead departmental planning for special projects, deep cleaning initiatives, renovations, and pre‑opening or capital improvement activities while partnering with Engineering to support preventative maintenance programs and room readiness. Support hotel emergency procedures and business continuity plans, ensuring departmental preparedness and operational resilience. Champion innovation, sustainability, and best practices that enhance operational efficiency, environmental responsibility, and the overall guest experience. Qualifications 5-7 years of progressive housekeeping leadership experience within a luxury hotel or resort environment strongly preferred. Demonstrated ability to communicate effectively, providing clear, concise, and professional direction. Strong passion for delivering exceptional guest experiences and maintaining the highest standards of luxury hospitality required. Proven leadership skills with the ability to motivate, coach, and develop high‑performing teams. Strong organizational, financial, and problem‑solving abilities, with exceptional attention to detail required. Experience with budgeting, labor management, inventory control, and operational planning required. Proficiency with property management systems, housekeeping technology, and Microsoft Office Suite. Ability to work flexible schedules, including evenings, weekends, and holidays as needed. Additional Information About Auberge Collection Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one‑of‑a‑kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. For more information: auberge.com Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge About Friedkin Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports. Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo. The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus. For more information, please visit The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non‑discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training #J-18808-Ljbffr