Member Service Representative - French Creek YMCA

Member Service Representative

At the Y, our mission is to put Christian principles into practice through programs that build healthy spirit, mind and body for all. Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community.

Member Service Representatives are responsible for conducting interaction tasks to promote member satisfaction, sales, and retention. These include phone and in-person interactions with members and YMCA staff, administrative activities, program enrollment, record keeping, and payment processing.

Job Responsibilities:

• Create a warm and welcoming environment for members and visitors.
• Process payments and maintain balanced cash drawer and receipting according to procedures.
• Inform supervisor and co-workers of any dilemmas, concerns, and updates.
• Data entry and record maintenance for new members, renewals, program participants and guests.
• Maintenance of all member resource information at front desk.
• Keep front desk and lobby area neat, clean and professional.

Qualifications:

• At least 16 years of age.
• Strong customer service skills with a friendly and engaging personality.
• Cash management experience.
• Organized and able to follow directions.
• Ability to perform multiple tasks in diverse situations successfully.
• Computer and keyboarding experience.
• Superior communication skills and phone etiquette.

About YMCA of Greater Cleveland: Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

• A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.
• Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.