Fee & Revenue License Representative

City of Myrtle Beach, South Carolina

JOB DESCRIPTION

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Fee and Revenue License Representative

Job Summary

The purpose of this position is to perform on site review and field work to ensure businesses operating in the City of Myrtle Beach are licensed and taxed in accordance with City laws and ordinances.

Essential Job Functions

• Conducts inspections of businesses, constructions sites, festivals and events, and other entities to ensure proper licensure and taxation; patrols City in an assigned area; investigates, researches, and identifies businesses or other entities requiring business licensing and/or hospitality taxation; advises business owners of violations and actions needed to correct deviations; issues citations and/or requests court summons from the police department for violations as needed; attends court proceedings, as needed; maintains related documentation, including photographs; verifies compliance by utilizing water accounts, purchasing listings, and check registers; uses various websites and GIS to identify property identification numbers, unpermitted jobs, and new businesses Prior law enforcement experience is preferred.
• Prepares renewal and delinquent notices for mailing; classifies businesses in accordance with NAICS; maintains records of all communications sent to business owners; records amount due; updates database to include renewals and fees received; updates and maintains databases and associated documentation; issues appropriate decals; follows up on returned mail; verifies information on contractor rosters and special event participant lists.
• Receives moneys in payment of business licenses and hospitality fees; collects and receives fees, fines, or other fees; calculates appropriate fees, records transactions, and issues receipts;checks information for accuracy; posts and amends payments in computer database; balances cash; prepares/updates daily administrative reports of fees collected and licenses issued; submits reports to appropriate personnel; verifies posting report of prior day’s transactions and files report appropriately.
• Performs customer service functions; provides information/assistance regarding business licensing, hospitality fees, FOIA requests, procedures, documentation, fees, or other issues; distributes forms and documentation; responds to routine questions or complaints; researches problems/complaints and initiates problem resolution.
• Assists with the processing of business license applications; prepares applications for mailing and processing; reviews completed applications for accuracy; verifies proper certifications; accepts other documents associated with license processing; prepares, issues, and prints licenses for approved applications; files, scans, and indexes all documentation and payments; enters information into computer database; receives and records documentation; reviews, verifies, records, mails, and files required information.
• Enters information into department databases; updates database information; creates new spreadsheets/files; purges old data as appropriate; makes copies and distributes to appropriate parties; maintains copies in department manual files.
• Maintains departmental file system: compiles documentation; prepares and sets up files, sorts/organizes documents, and files documents in designated order; retrieves/replaces files; shreds/destroys confidential or obsolete documents; conducts records maintenance activities in compliance with guidelines governing record retention.
• Performs other clerical tasks, such as sending and receiving faxes, making copies, typing correspondence, sorting, organizing, opening, and/or distributing incoming mail, processing outgoing mail,
• Prepares or completes various forms, reports, correspondence, business license applications, hospitality forms, cashier’s report, logs, property tax abatements, spreadsheets, or other documents.
• Receives various forms, reports, correspondence, delinquent business license reports, hospitality non-compliance reports, sales tax reports, bankruptcy forms, construction permits, checks and cash, ordinances, policies, procedures, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
• Communicates with supervisor, City employees, business owners, the public, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Operates a motor vehicle, personal computer, digital camera, cell phone, electronic tablet, general office equipment, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Attends quarterly regional business license official meetings; attends yearly statewide business license training.

Additional Functions

• Performs other related duties as requested, required and assigned.

Education and Experience

Requires an Associate's Degree; or a high school diploma or equivalent supplemented by three (3) years of experience in clerical work, governmental accounting, or business licensing. Prior law enforcement experience is preferred.

Licenses or Certifications

Must possess and maintain a valid driver’s license

Certification in Business Licensing Official’s from the Municipal Association of South Carolina is preferred.

Special Requirements

None.

Knowledge, Skills and Abilities

• Knowledge of bookkeeping.
• Knowledge of handling cash.
• Knowledge of applicable City laws, ordinances, procedures and forms for job duties.
• Knowledge of customer service.
• Skill in gathering information before taking action.
• Skill in finding common ground and solving problems.
• Skill in performing addition, subtraction, multiplication, and division; calculating decimals, percentages, and fractions; and interpreting graphs.
• Skill in handling frustrating situations or people.
• Skill in using tact.
• Skill in using diplomacy.
• Skill in remaining calm in difficult situations.
• Ability to build rapport.
• Ability to listen.
• Ability to review, classify, categorize, prioritize, and/or analyze data.
• Ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Ability to utilize a wide variety of reference and descriptive data and information.
• Ability to interpret instructions furnished in written, oral, diagrammatic, or scheduled form.
• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria.

Physical Demands

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally requires: feeling, grasping, handling, hearing voices and distinguishing among sounds, manual dexterity, mental acuity, reaching, repetitive motion, speaking, standing, expressing ideas by the spoken word and shouting to be heard above ambient noise, visual acuity in data/color/observations/operating equipment, and walking. Tasks may require the ability to: sit for extended periods of time at a keyboard or work station.

Work Environment

Work is performed primarily in the field where performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, traffic hazards, or rude/irate customers.Work is performed in asafe and secure work environment that may periodically have unpredicted requirements or demands.

The City of Myrtle Beach has the right to revise this job description at any time. This

description does not represent in any way a contract of employment.

City of Myrtle Beach Benefits

• No Cost Health, Dental & Vision Insurance for Fulltime Employees
• 401K & 457 Plans Available
• State Retirement
• Employee Wellness Clinic
• Flex Spending Account
• Employee Assistance

And much more

Equal Opportunity Employer

The City of Myrtle Beach commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination on the basis of any protected characteristic, including race, color, religion, national origin, citizenship, sex, political affiliation, veteran’s status, age, genetic information, sexual orientation, gender identity, to include transgender status, disability or status in any other group protected by federal/state/local law.