Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Life insurance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:
I opened my agency in 2001 and currently lead a team of four. My career with State Farm began in 1995 in Claims Operations, then I later became an Agency Liaison, which gave me the opportunity to work closely with many agents and learn from their success before opening my own office.

I’m a father of three and truly enjoyed being part of my kids’ activities growing up. Outside of work, I enjoy staying active - whether that’s going to the gym, golfing, or spending time outdoors. I also have a strong passion for sports.

Our team is built on listening first and delivering exceptional care to our customers. We take pride in helping people understand their coverage and making sure they’re prepared for the unexpected.

We offer all federal and state holidays off, health, dental, and vision insurance, paid PTO, licensing reimbursement, and a strong focus on work-life balance.

Our office culture is easygoing but competitive. We’re not afraid to have the important conversations with customers to make sure they’re properly protected. I’m looking for someone who is competitive, takes initiative, and is a true team player who enjoys helping others. If you’re motivated to grow, contribute to a strong team, and make a difference for customers, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Eric Kaneda - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• If not currently licensed, you will be required to obtain insurance licensing.