Team Lead

Role Description

The Team Lead must excel at communication, have strong organization skills, be able to multi-task, and have strong attention to detail. Industry and Project Management experience will allow this PM to properly teach, train, and guide an Account Team to be successful under their management. Ultimately, the Team Lead is responsible for meeting deadlines, customer satisfaction, and maintaining/improving profitability of all projects handled by their Account Team, while being responsible for performance and professional growth of all Account Team members.

Essential Functions

• Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel
• Monitor Account Team communications, service level, efficiency, overall processing skills and competencies
• Verify completion of all tasks to close-out construction projects assigned to Account Team
• Demonstrate Industry Knowledge
• Troubleshoot general contractor field issues quickly and efficiently
• Communicate relevant account information to proper internal personnel
• Responsible for minimizing errors, oversights, back-charges on Account Team Projects
• Conduct regular interval and annual performance appraisals for Account Team
• Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team
• Identify Account Team training needs, train as required, or reach out to arrange for training
• Escalate customer issues to appropriate parties for timely resolution
• Provide technical support and work as a direct contact between the design, sales and operations staff
• Ability to travel to job sites and customer locations as needed
• Perform other functions as required for successful operation of the organization
• Identify areas to improve efficiency and/or service

Qualifications

• Ability to read, analyze, and interpret common technical journals, and legal documents such as contracts
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarity and professionalism
• Ability to apply mathematical concepts calculating margins
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Microsoft Office Suite
• PMP Certification is strongly preferred

Knowledge, Skills and Abilities

• Management / Leadership Skills
• Communication Skills
• Product Knowledge / Project Manager Skills
• Ability to train, lead, inspire, and delegate team to:
• Handle high volume of work (Approx 200K per Person per Quarter)
• Minimize mistakes (ICO less than .65% of total invoiced)
• Learn and Retrain Product Knowledge (Average Test Scores of 9.0 out of 10.0 or greater average for all team members)
• Maintain or increase profit margin (Gross Margin of 35% or greater per quarter for all accounts assigned)
• Minimize team related inter-company issues on orders, purchase orders, and collections (Metric TBD)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Travel is required.

Equal Opportunity Employer

CBX Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

We are a VEVRAA Federal Contractor and give priority referral to protected veterans. We are committed to taking affirmative action to employ and advance in employment qualified minorities, women, individuals with disabilities, and protected veterans.