Veterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists

Veterinary Receptionist (Care Coordinator) - Arkansas Veterinary Emergency & Specialists Join our team as a Care Coordinator who contributes to the success of a high‑performing organization committed to delivering superior care and exceptional service. The role involves a range of administrative and customer service tasks, providing valuable support to the hospital. This position is for NIGHT SHIFT and WEEKENDS only. Position Overview High‑level responsibilities include managing patient and client flow, coordinating appointments, handling billing and customer inquiries, and supporting clinic operations. The role requires knowledge of basic veterinary terminology and the ability to communicate effectively with clients and staff. Key Responsibilities Shift differentials for overnights and weekends. Coordinate the flow of pets and owners in the lobby and communicate wait times, scheduling glitches, and other issues. Identify potential emergencies in person and over the phone and schedule those appointments appropriately. Organize and process payment plans, billing statements, and collections. Perform cashiering duties, process refunds, returns, and credits. Respond to inquiries about the range of services the practice provides and the species it treats. Input data into practice management software to check pets in; make simple postings to accounts; compile data for various reports. Receive and distribute incoming mail and process outgoing mail. Coordinate and schedule appointments, provide clients with special instructions, and call clients whose pets have medications to be picked up or to update invoice amounts or deposits needed. Respond to client emails; type and edit correspondence, and process faxes. Learn basic veterinary medicine terminology. Become familiar with common emergencies and confidently discuss them with clients. Use Windows‑based computer systems, word processing, email, web search, and other needed skills. Qualifications (Required) High school diploma, GED, or equivalent combination of education, certification, training, and/or experience. Veterinary or medical reception experience. Preferred Skills (Nice to Have) 2 years of veterinary experience. Schedule 12‑hour shifts, either Friday, Saturday & Sunday or Friday, Saturday & Monday. Night shift, holidays, overtime. Part‑time or PRN candidates will be considered. What We Offer Medical, dental, and vision insurance. Paid parental leave (birth, adoption, foster). 401(k) with discretionary contribution. Team Member Pet discounts. Emotional wellbeing support, including Calm app access and 24/7 EAP. CE stipends and career development resources. Grant Circle – a relief fund for team members facing personal hardship. Local hospital culture backed by national resources. Pay Range $16 – $18.50 USD PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V #J-18808-Ljbffr