Landscape Maintenance Account Manager

Work With The Best

We are building the premier outdoor living company in the country by creating a "family of family companies" across the nation. Now you can build your landscaping career with the best, working in one of our many company locations nationwide. Learn from the top experts in the field and work on some of the country's largest and most complex landscape projects. Take advantage of opportunities to share and exchange best practices across our network. The opportunities are endless.

Position Summary

The Client Representative/Production Manager is responsible for managing client relationships, ensuring high standards of quality, profitability, and customer satisfaction; while simultaneously leading, directing and training our production teams in the field. This is a key role that blends operations, sales, and horticultural expertise into a fast-paced, high-expectation environment. This role also has a strong emphasis on leadership and team management.

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for landscape maintenance clients.
• Conduct property inspections and walkthroughs to identify needs and ensure contract compliance.
• Develop and present proposals, enhancements, and cost estimates.
• Coordinate all services from proposal to execution with precision and timeliness.
• Maintain proactive, professional communication with clients.
• Support billing and collections related to ongoing or extra work services.
• Conduct quality control visits and maintain work schedules to meet client expectations.
• Ensure proper documentation for contracts, enhancements, and site changes.
• Troubleshoot issues in the field and provide quick, effective solutions.

Sales & Profitability

• Achieve or exceed annual revenue goals and profitability targets.
• Identify opportunities for upselling enhancements and new services.
• Monitor budgets and contribute to job costing and P&L analysis.
• Maintain accurate estimating and billing records for all services.

Production Operations

• Production Planning & Scheduling: Develop and manage weekly and seasonal production schedules
• Plant Management: Oversee all phases of plant production including irrigation, fertilization, pruning, pest/disease control, and proper plant health
• Quality Assurance: Maintain Hazeltine Nursery's quality standards by conducting routine inspections and ensuring plants meet size, health, and presentation expectations.
• Process Improvement: Identify and implement efficiencies in production processes to improve
• Equipment & Fleet Management: Oversee maintenance and usage of equipment, vehicles, and tools; coordinate repairs and preventative maintenance schedules.

Supervisory & Personnel Responsibilities

• Team Leadership: Manage and lead crews to ensure productivity, safety, and quality standards are consistently met.
• Training & Development: Train staff on best practices, plant care techniques, equipment operation, and safety procedures.
• Performance Management: Assist management with crew performance evaluations, coaching, discipline, and recognition as appropriate.
• Time & Labor Management: Review and approve employee timecards and manage labor allocation to maximize efficiency and stay within budget.
• Safety Compliance: Participates in regular safety meetings and ensure adherence to OSHA and company safety standards.

Administrative & Financial Responsibilities

• Reporting & Analytics: Monitor key performance metrics such as production output, shrinkage, labor efficiency, and cost per unit.
• Forecasting: Assists in planning seasonal labor needs, equipment and supply requirements.

Team Collaboration & Communication

• On-Site Leadership: Engages with crews to ensure quality, productivity, and team morale.
• Client & Vendor Interaction: Support communication with customers and suppliers when needed to ensure satisfaction and smooth operations.
• Meetings: Participate in weekly production meetings, planning sessions, and company initiatives.
• Communication Standards: Maintain timely and professional communication with team members and leadership.

Company Policy & Professionalism

• Policy Adherence: Follow Hazeltine Nursery policies, procedures, and core values.
• Professional Representation: Represent the company with integrity, professionalism, and a commitment to excellence.
• Ensures all crew members are in professional and PPE attire

Seasonal & Additional Responsibilities

• Assist with storm preparation and recovery efforts common
• Support special projects, facility improvements, or expansion initiatives.
• Participate in industry events, training, or continuing education opportunities.
• Perform other duties as assigned.

Qualifications

• Minimum 3-5 years of experience in landscape account or operations management.
• Strong horticultural knowledge and technical landscape maintenance skills.
• Valid and clean Driver's License.
• Georgia Certified Landscape Professional (preferred).
• Proficiency in industry software (Aspire, CompanyCam, GeoTab) and Microsoft Office Suite.
• Bilingual in Spanish is a plus.
• Strong written and verbal communication skills.
• Ability to read and interpret site plans, blueprints, and maintenance specifications.

The Perks

• 401(k) plan with company match
• Medical insurance
• Dental insurance
• Vision insurance
• FSA/HSA
• PerkSpot
• Long-Term Disability and Life Insurance
• Paid time Off
• Tuition Reimbursement (after one year of service)