Customer Success Manager
$80k - $90kTriwill Group
Customer Success Manager Location: Remote (US-Based) Enterprise SaaS · Multifamily Technology Grace Hill is looking for a strategic, revenue-minded Customer Success Manager to own retention and growth across a portfolio of national enterprise clients. You'll be the primary relationship owner - protecting NRR, reducing churn, and identifying expansion opportunities while ensuring clients realize maximum value from our platform. WHAT YOU'LL OWN Retention & NRR: Own renewal outcomes and net revenue retention for your portfolio. Monitor health scores, get ahead of churn signals, and execute proactive save strategies. Expansion Revenue: Partner with Sales to identify upsell and cross-sell opportunities; co-own revenue growth targets on assigned accounts. Executive Relationships: Build and maintain trusted relationships with key stakeholders; conduct quarterly business reviews tied to client goals and measurable ROI. Adoption & Value Realization: Drive product adoption through strategic onboarding, ongoing education, and success planning - ensuring clients hit outcomes that justify renewal. Voice of the Customer: Surface client feedback to Product, Marketing, and Leadership; capture success stories that support revenue and retention narratives. WHO YOU ARE Revenue-oriented — you understand that retention and growth are two sides of the same coin Proactive, not reactive — you spot risks and opportunities before they become problems or missed quota A natural relationship builder who's equally comfortable in a QBR with a C-suite exec or a hands-on product training Scrappy, organized, and thriving in a fast-moving environment Willing to travel ~30% for client visits, conferences, and trade shows This role supports enterprise customers in the midwest region; candidates based in CST or MST are highly preferred WHAT YOU BRING 7+ years in multifamily and/or SaaS client success with enterprise accounts Required Demonstrated track record of meeting or exceeding NRR, churn, and retention targets Strong executive presence and presentation skills Proficiency with Salesforce, Gong, Slack, G-Suite, and similar tools Analytical mindset — comfortable using data to tell a story and drive decisions Bachelor's degree preferred Compensation: $80-90K Base + Variable Full benefits including health, dental, vision, 401K, PTO, and more. US-based applicants only. Visa sponsorship not available. ABOUT GRACE HILL Grace Hill provides industry-leading SaaS solutions that help multifamily owners and operators increase property performance, reduce risk, and grow top talent. More than 500,000 professionals across 1,700+ companies rely on our platform #J-18808-Ljbffr Triwill Group
$100k - $130k
...Overview Role: Customer Success Manager Location: New York, NY (5 days/week in-office) Base Salary: $100,000-$130,000 Equity: Competitive Initial Equity Package + refreshers Experience: 3+ Years About Pillar Pillar is building the next-generation...SuggestedFull timeWork at officeFlexible hours$90k - $105k
...location, no matter who, what, or where a customer is. With 30 offices across the globe and... ...join Dataseat’s (dataseat.com) [ Customer Success team in New York. We’re looking for a... ...understanding their business goals and challenges * Manage end-to-end campaign execution, including...SuggestedFull timeWork at officeLocal areaRemote work3 days per week$100k - $125k
Your Impact The Enablement Manager drives the success of our Customer success teams and how they interact with and bridge the communication among our sales and additional customer-facing teams. They are responsible for analyzing the current environment, developing, delivering...SuggestedFull timeH1bVisa sponsorshipFlexible hours- Position Overview: BiltOn is seeking an experienced, operationally minded, and customer-obsessed Customer Success Manager to join our US-based team. In this role, you will be the primary owner of the customer relationship from the moment a deal closes through the full...SuggestedFull timeLive inWork at office
$101k - $135.15k
As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions...SuggestedWork at office$100k - $125k
Customer Success is the front line of VTS’s retention engine. As a Customer Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they are extracting maximum value from our platform.With the support of powerful...Work at officeWorldwideFlexible hours$116.2k - $193.8k
SummaryWe are looking for a highly motivated and hard-working professional to join our Customer Success Team specializing in Real Time Solutions.Customer Success Managers (CSMs) help clients realize value from LSEG solutions. In this role, you will support a defined book...Full timePart timeInternship$132.89k - $166.11k
...cards and banking with intuitive spend management, bill pay, and travel software, Brex enables... ...manual expense and accounting tasks for customers so they can focus on what matters most.... ...What you’ll doAs an Enterprise Customer Success Manager, you will serve as a financial...Work at officeRemote workWork from home- ...in what they're doing!We're committed to bringing passion and customer focus to the business.About AVIDAvid creates the digital... ...live concerts.Job SummaryWe are seeking an Enterprise Customer Success Manager (CSM) to lead value-driven partnerships with our large, high-...Full timeRemote work
$78k - $126k
...select days, as determined by the business needs of the team.This role will be based in either New York, Chicago, or Omaha.The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on...For contractorsWork at officeFlexible hours$97.5k - $162.5k
Job DescriptionCome join the LSEG team! Customer Success Managers (CSMs) connect our most strategic clients to LSEG’s portfolio of quant and feed solutions. This specialist plays a vital role in ensuring our customer’s unleash the full power of LSEG by discovering and implementing...Full timePart timeInternship$100k
DescriptionThe Customer Success Manager (CSM) is responsible for managing a set of Fortune 500 company relationships (brands, publishers, data providers) under the guidance of the Director of Customer Success, working with solutions engineering, support and commercial...Work at officeFlexible hours- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe’s Customer Success Managers are ultimately responsible for the complete post-sales lifecycle of a Stripe user, and through your partnership, users will...
$128.2k - $192.2k
...hard work pay off, for our people, our customers, and the world around us. As a Fortune 5... ...0 company and a leading AI platform for managing people, money, and agents, we’re shaping... ...right place.About the RoleAs a Customer Success Manager, you will work with leading organizations...Full timeWork at officeRemote workHome officeFlexible hours$150k - $165k
...York / San Francisco or New YorkBusiness - Customer Experience /Full Time /HybridJoin... ...powered business planning and performance management platform built for agility and scale. We... ...we’d love to hear from you.As a Customer Success Manager (CSM), you’ll ensure our customers...Full time$110k - $135k
About the Role:PubMatic is looking for a Customer Success Manager, Demand Facilitation to help develop our CTV and Data/Commerce Media business. We seek an individual with deep programmatic video experience and a strong understanding of the Data Curation and Commerce Media...Work at officeRemote work$123.1k - $186.3k
...SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And... ..., and you are the future of Salesforce.The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-...Full timeWork at officeFlexible hoursShift work3 days per week$100k - $130k
...make, both internally and outwardly to our customers. We actively encourage Elliptities to... ...centric professional with experience in managing SaaS renewals? Are you looking for your... ...!The Impact You Will Have:As a Customer Success Manager for the Mid‑Market segment, you...Remote workHome office$115k - $130k
Dealpath is looking for a self-motivated Senior Customer Success Manager to join our growing team in New York City.As a Senior CSM at Dealpath, you'll own a portfolio of enterprise and strategic accounts, typically 30 to 40, for firms like Blackstone, MetLife, and Nuveen...Contract workWork at officeFlexible hours$110k - $130k
...advertising industry? Do you take pride in driving retention and growth among valued customers by understanding their business needs and helping them succeed?As a Senior Customer Success Manager at Smartly, you'll take ownership of your own customers from the first week on,...Work at officeWorldwide3 days per week$115k - $125k
Senior Customer Success ManagerDrive CB Insights' growth as part of our Customer Success team.The role you'll play:The CB Insights Senior Customer Success Manager (or as known at CB Insights, a Forward Deployed Strategist) is responsible for maintaining a portfolio of Accounts...$110k - $140k
...hiring a self-motivated and data savvy customer advocate with a natural ability to build... ...and identifying opportunities to drive success.Leverage data insights to assess engagement... ...about building relationships and managing stakeholders as your authentic self Unafraid...Work at office$153.85k - $181k
...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...page.The Team You’ll Work WithWe’re looking for exceptional Customer Success Managers to own and manage portfolios of existing Private...Full timeContract work$80k - $140k
...locations listed for the role. Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and...Work at officeLocal areaFlexible hours- ...put the global economy within everyone's reach while doing the most important work of your career.About the teamStripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This...
$104.33k - $156.49k
...future where trusted data becomes a transformative force for business and society. The ChallengeWe are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will act as a trusted advisor for our strategic customers from the...Work experience placementWork at officeLocal areaWorldwideFlexible hours3 days per week1 day per week- ...and AI skills essential for 21st-century success. By providing practical, engaging learning... ...action, transparency, ownership, and customer focus. We are seeking individuals that thrive... ...encourage you to apply!Responsibilities:Manage the customer lifecycle from onboarding to...Work from homeFlexible hours
$78.8k - $131.3k
...cross-functionally to deliver on common goalsAbout the Role:We’re looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a pivotal moment in our AI transformation. In this role, you’ll manage a small portfolio of our most important...Full timeLocal areaImmediate startFlexible hours$93k - $171k
...industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.As a Senior Customer Success Manager, you will be the strategic architect of the customer journey for our elite Evergreen//One and Evergreen//Flex subscription...Work at officeFlexible hoursWeekend work$153k - $181k
...software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting... ...Carta careers page.The Team You’ll Work WithThe Enterprise Customer Success team here at Carta is our most advanced relationship...Full timeShift work
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