Field Specialist - Home Care Services

Job Description

Job Description

Description:

We are seeking a Field Specialist to support our home care operations serving individuals with intellectual and developmental disabilities (IDD). This role is primarily office-based, but requires flexibility to cover caregiver call-outs, conduct field support, and assist with urgent staffing or client needs.

The Field Specialist plays a critical role in ensuring continuity of care, staff support, and compliance with company policies and care standards.

• Support daily home care operations from the office
  
• Assist with caregiver coordination and schedule adjustments
  
• Communicate with caregivers, case coordinators, and management
  
• Document all field activity, staff interactions, and client updates accurately
  
• Support compliance with agency policies and HCBS guidelines
  

• Cover caregiver call-outs when staffing shortages occur
  
• Provide direct care support when needed to ensure uninterrupted services
  
• Assist with urgent client needs or unexpected service gaps
  
• Conduct wellness checks, staff support visits, and on-site assistance
  
• Step in during emergencies or last-minute coverage situations
  

• Serve as a point of contact for caregivers during assigned shifts
  
• Provide guidance and direction while in the field
  
• Reinforce care plans, safety expectations, and documentation standards
  
• Report concerns, incidents, or performance issues to management
  

• Experience working with individuals with disabilities
  
• Previous home care, caregiving, or field support experience preferred
  
• Ability to work both in-office and in the field as needed
  
• Reliable transportation and willingness to travel for coverage
  
• Strong communication and problem-solving skills
  
• Comfortable responding to urgent situations and call-outs
  
• Ability to maintain professionalism in high-pressure situations

• Valid driver’s license and reliable vehicle
  
• Ability to pass background clearance
  
• CPR/First Aid certification (or willingness to obtain)
  
• Flexibility to work occasional evenings, weekends, or on-call shifts

• Meaningful work supporting individuals with disabilities
  
• Supportive leadership and team environment
  
• Opportunity to grow within the organization
  
• Make a direct impact on care quality and staff support