Associate Principal, Customer Success

About Us

TheMathCompany (MathCo®) is a global Enterprise AI and Analytics company trusted by Fortune 500 and Global 2000 enterprises for data-driven decision-making. Since 2016, MathCo has built custom AI and advanced analytics solutions focused on solving real business problems through its innovative hybrid model. Our proprietary platform, NucliOS, provides pre-built workflows and plug-and-play modules that enable connected intelligence with lower TCO.

At MathCo, we foster an open, collaborative, and transparent culture. We value curiosity, bold thinking, and execution, making it a great place to work and grow.

Role Summary

This is a client-facing leadership role, not a development role. You will be the senior MathCo representative embedded at an enterprise client — owning the relationship, the program, and the team. The right person for this role knows how to earn trust with executives, translate complex technical work into clear business outcomes, and run a program without needing someone looking over their shoulder.

As Senior Customer Success Manager, you will lead MathCo's engagement with a large enterprise client in the construction and infrastructure industry. You will manage a growing delivery team, own day-to-day operations and program outcomes, and serve as the primary point of accountability between the client's leadership and MathCo's delivery organization. As the engagement expands, so will the team — this person will be integral to shaping both.

This is a long-term hire, not a project placement. We are looking for someone who is a strong cultural fit for MathCo and has the ambition and capability to grow beyond this initial role - taking on additional or broader enterprise account responsibilities over time. This engagement begins as a focused initial phase, with a clear path to expanded scope and impact for the right person.

Key Responsibilities

Client Relationship & Executive Engagement

• Serve as the primary MathCo relationship owner — the person the client's leadership turns to for strategic guidance, status, escalations, and decisions.
• Build and maintain trusted relationships with executive and senior business stakeholders who are focused on business outcomes, not technical details.
• Lead regular executive-level business reviews — clearly communicating progress, value delivered, and what's coming next in terms business leaders understand and care about.
• Proactively identify shifts in client sentiment and respond before concerns become problems.

Program & Team Leadership

• Own program delivery outcomes across the full engagement — holding the team accountable, managing scope, timelines, and dependencies, and ensuring commitments are met with quality.
• Lead and develop a team of 4–7 delivery professionals; set clear expectations, provide direction, remove blockers, and build a high-functioning team dynamic.
• Manage program governance: meeting rhythms, action item tracking, risk and issue management, and escalation paths — keeping everything running cleanly without constant escalation upward.
• Operate independently with minimal day-to-day guidance from senior leadership; be the decision-maker and problem-solver on the ground — someone who makes good calls and builds the right habits from day one.

Technical Translation & Consultative Advisory

• Serve as the bridge between MathCo's technical teams and the client's business stakeholders — translating what the data and AI work means in plain business terms, and bringing business requirements back to the delivery team in a way they can act on.
• Develop a working understanding of the data systems, analytics models, and AI-powered capabilities being built — enough to speak to them credibly with both technical colleagues and non-technical clients.
• Guide clients through the process of adopting new capabilities — helping them understand the value, preparing their teams, and driving actual use and impact beyond the initial launch.
• Bring a consultative mindset: asking the right questions, challenging assumptions when needed, and helping the client think through decisions, not just delivering on what was asked.

Account Growth & Partnership Expansion

• Identify opportunities to expand the value MathCo delivers to the client — new use cases, additional teams or business units, or deeper capability development — and bring them forward with a clear business case.
• Own the success narrative: connect delivery milestones to business results the client cares about, and use that story to build the case for continued and expanded investment.

Qualifications

• 7+ years of experience in customer success, account management, management consulting, or program/delivery leadership — with direct ownership of client relationships and delivery outcomes
• Proven ability to manage and develop a team; experience leading cross-functional delivery teams in a client-facing context
• Track record of building trusted relationships with executive-level stakeholders, particularly those who are business-focused rather than technically oriented
• Experience working with clients who are newer to data, analytics, or technology transformation — comfortable being the expert in the room and guiding the client through the process
• Enough technical fluency to engage meaningfully with data and AI concepts — understanding what a data pipeline, an analytics model, or an AI-powered application is and how it works at a conceptual level — without being a hands-on practitioner
• Strong communication and executive presence — able to simplify complexity, tell a clear story, and hold a room with senior business leaders
• Comfortable operating independently in an ambiguous, fast-moving environment
• Experience in or strong familiarity with industries that run complex, project-based operations (construction, infrastructure, manufacturing, or similar a plus — not required)