Mobile Service Coordinator

Job Description

Job Description

Mobile Service Coordinator – McGraw FordJoin the Team at McGraw Ford

McGraw Ford is growing fast, and our Mobile Service Department is expanding to meet customer demand across the Coastal Bend. We are looking for a highly organized, customer-focused Mobile Service Coordinator to help deliver an exceptional ownership experience both at the dealership and in the field.

If you thrive in a fast-paced environment, communicate professionally, and enjoy coordinating people, schedules, and processes, this is an opportunity to build a career with one of the fastest-growing Ford dealerships in South Texas.

The Mobile Service Coordinator is responsible for managing the daily operations and scheduling of the McGraw Ford Mobile Service program. This role acts as the communication hub between customers, technicians, advisors, and management to ensure mobile service appointments run efficiently and professionally.

You will help customers receive convenient service at their home or workplace while supporting Ford’s growing focus on customer experience and mobile repair solutions.

• Schedule and coordinate mobile service appointments
• Communicate with customers regarding appointment times, repair status, and vehicle concerns
• Dispatch mobile service technicians efficiently throughout the day
• Coordinate parts availability prior to appointments
• Work closely with the service department to prioritize repairs and workflow
• Monitor route efficiency and technician productivity
• Maintain accurate customer and repair records
• Assist with warranty documentation and repair order management
• Follow up with customers to ensure satisfaction and positive experiences
• Help grow the Mobile Service Department through outstanding customer care

• Automotive dealership or service experience preferred
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Comfortable using computers, scheduling systems, and dealership software
• Ability to work in a fast-paced team environment
• Positive attitude and professional appearance
• Ford experience is a plus, but not required

• Competitive pay
• Full-time position
• Paid training
• Career advancement opportunities
• Supportive team environment
• Growing department with long-term opportunity
• Employee discounts
• Health, dental, and vision benefits available
• Paid vacation

At McGraw Ford, we are building a modern dealership experience centered around people, process, and customer convenience. Our Mobile Service program is one of the fastest-growing areas of our business, and we are looking for team members who want to grow with us.

If you are motivated, organized, and ready to be part of an innovative automotive service operation, we want to hear from you.