IT Lead Architect, Enterprise Monitoring (Hybrid)

Lead Architect, Enterprise Monitoring

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship—either now or in the future—should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation.

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change.

Role and Scope of Position: The Lead Architect, Enterprise Monitoring owns Application Monitoring Core Platform and as a subject matter expert, drives Eversource's Application Monitoring standards, processes and best practices for solution design and development along with driving road maps and lifecycle management. This position requires technical experience, problem solving skills and leadership to help advance and mature Enterprise Monitoring practice in the organization.

Essential Functions:

• Responsible for driving a centralized monitoring (Observability and Reliability) strategy and program management to streamline processes, reduce costs, and drive maturity.
• Responsible for design and development (a complete SDLC) of Storm Critical Application Monitoring Solutions.
• Collaborate with Product Line leadership and Project Teams to drive the intake process to review Application Architecture, evaluate monitoring needs/risk assessment and recommend appropriate Monitoring solutions that are best FIT (impactful and visible) ensuring high system reliability.
• Responsible for Operationalization and execution of monitoring activities within the IT product line teams.
• Partner with Infrastructure Team for technical support and necessary integration to strengthen observability. Additionally, partner with IT Security for similar integration and enablement of capabilities where feasible.
• Standardize Tools at each architecture layer to maximize capabilities and optimize operations.
• Bring information together on a single pane of glass to enable observability, with persona-based dashboards to provide the right insights for different stakeholders.
• Provide oversight and governance to ensure Monitoring Solutions developed by Federated Teams adhere to core platform methodology through the SDLC for consistency.
• Provide technical direction on best practices, design considerations, including performance, scalability, and maintainability.
• Drive continuous improvement and operational efficiency through a feedback loop and KPIs focused on productivity, quality, and velocity.
• Manage Core Application Monitoring Platforms (Availability, Upgrades, Patches, Security, license management etc.).
• Ensure SLAs are met, support Incident/problem management, perform Root Cause analysis etc.
• Collaborate across IT, Business and Production Support Team to support key business programs & initiatives.
• Communicate status and operational health to all stakeholders.
• Research, review, recommend, and implement best practices and trends seen in the industry as applicable.
• Lead Community of practice and Federated Developers to mature the program.
• Manage delivery teams (onsite/Offshore) ensuring alignment to schedule, budget, and scope requirements.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Proven experience as Reliability and Observability Leader with a hands-on experience leading, designing, and developing Monitoring Solutions for large scale high visible programs at an Enterprise level.
• Excellent knowledge of methodologies, processes, and proven experience with Observability tools such as Splunk, AppDynamics, Dynatrace, etc. is mandatory.
• Automation skills (PowerShell, Bash, Python etc.) is required.
• Experience with Azure Cloud Technologies a must.
• Knowledge of AIOps (Artificial Intelligence for IT Operations) concepts preferred.
• Proven experience in Agile.
• Strong leadership and technical skills to engage engineers and product owners to make decisions on technical trade-offs.
• Experience in driving technology capability strategy and roadmap.
• Attention to detail.
• Continuous learning in emerging technology trends and tools
• Excellent communication, presentation, and written skills
• Excellent understanding of industry standards and technology trends
• Problem Solver, Team Player, and a proven leader
• Utility Space experience a plus
• Experience working with onsite and offshore resources.

Education:

• Bachelor's Degree in STEM Program from an accredited College/University or equivalent experience.

Experi ence:

• A minimum of 8 years of leading design, development and implementation of Application and Infrastructure Monitoring Solutions and Capabilities and setting core standards and processes.

Licenses & Certifications:

• Certification in Observability and Reliability related Tools and Technologies strongly preferred

Working Conditions:

• Must be available to work emergency restoration assignment as required.
• Must be available to travel between MA/CT/NH as necessary.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$136,740.00-$151,930.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers' needs is part of every employee's role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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