Consultant - ITIL/ITSM Process

Role Consultant – ITIL/ITSM Process Duration: Full Time Location: Naperville, Illinois Qualifications Basic Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education At least 4-year experience in Information Technology. Preferred Minimum of 4+ years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management At least 3 years of experience with ServiceNow or BMC Remedy or other ITSM tools as an advanced user Knowledge of the ITIL v3 service life cycle and ITSM best practices Practical experience with agile methodologies/tools, ITIL process implementation, Driving/working part of CSI projects Knowledge of technology metrics, scorecard implementation, and project management best practices ITIL v3 Intermediate certificate or/and administration certificate on any ITSM tools like ServiceNow, Remedy Knowledge of COBIT, ISO 2000, or CMMI Analytical and Communication skills Planning and Co-ordination skills Experience with project management Experience and desire to work in a management consulting environment that requires regular travel Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Avance Consulting Services