Operations Supervisor

Location Zip Code:53151Job Family:Operations SupervisorsWe are seeking a hard-working, innovative, detail-oriented and creative team player to join our leadership team! The Operations Supervisor leads a local field operations team with a focus on quality and service to ensure that our customers have a memorable experience. This is a full-time position located in the Madison, WI area.What we offer:Competitive annual salary $50,000-65,000/ yearAnnual performance bonusYearly incentive tripCompany iPhone providedSave money from driving our vehicleCompany gas card providedGroup Health, Dental, and Vision plansPet insurance, Life insurance, and EAP benefits401K with employer match up to 4%Paid holidays and paid time offOpportunity for advancementUpbeat and exciting company culture and much more!Responsibilities include:Responsible for customer retention, employee retention and improving customer revenue for their assigned teamMeet requirements for personal service productionContinually monitor and balance labor utilization with production in order to optimize overall efficienciesManage payroll for all Service Professionals and Lead Service Professionals within the teamStrive to achieve high operational efficiency and effective labor managementGrowth and success of areas by ensuring safe and efficient delivery of quality servicesExecute plans for improvement of deficiencies identified by leadership for the team and report the progressMeet KPI standardsCreate a positive atmosphere of learning and growth for all Service ProfessionalsActively seeks opportunities to develop, improve and innovate themselves and their teamsSet and manage goals with Lead Service Professionals and Service Professionals to improve overall performance using performance dashboards and other toolsReview Service Professional performance metrics with the Operations ManagerManage, maintain, and ensure the delivery of high-level service quality from your Service ProfessionalDeliver excellent customer service to potential and existing customersPerform pest control services for customers at their scheduled appointments and ensure all levers are utilized in order to ensure route completionCollaborate with Operation Manager and Regional Trainer to support service standards and expectations in the fieldRemain compliant with state and federal laws, regulations, and licensing.Obtain local and state licensingQualifications:Excellent verbal, written, and communication skillsInterpersonal and collaboration skillsStrong analytical and problem-solving skillsAbility to analyze information and think systematicallyStrong ability to lead and manage a teamProficient with Google drive functions or related softwareA US driver’s license that has been valid for a minimum of 3 years is requiredA clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)A drug test and background check will be performed on all new hiresAbility to obtain and maintain all license/certificates as required by federal, state, and local regulations to operate the Learning Center for all categories that Aptive servicesAptive Environmental:Aptive Intelligent Pest Control is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool.Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started.To learn more, visit or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental).Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. #J-18808-Ljbffr