HVAC Technical Service Manager - Stevens Equipment Supply

Job DescriptionJob DescriptionCOME JOIN AN AMAZING TEAM! WE WANT TO OFFER YOU A CAREER, NOT JUST A JOB! Stevens Equipment Supply, a member of Daikin Industries Inc., is a wholesale distributor of equipment, parts, and supplies, is seeking a professional, skilled individual for our Technical Service Manager position based out of our Eagan, MN branch. The TSM supports internal and external customers who install/repair and maintain heating and air-conditioning systems including conducting training. This person routinely works directly with service technicians, dispatch personnel, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.Why work with us?Benefits are effective on day one for all full-time direct hiresTraining programs are available to help guide team members and develop new skillsGrowth Opportunities - there is immense opportunities to grow your careerYou will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.Position responsibilities may include:Provide support for dealers/contractors to resolve technical issues Ensure timely communication (phone/text/email) responses with customersConduct product installation and service training; focus on targeted dealers with high failure rates Collaborate with the local sales team on new customer conversions to Daikin brands of equipmentGather "Voice of the Customer" commentary & provide feedback to Daikin sales/engineering groupsMonitor for early signs of quality issues through job site visits to address customer complaints  Provide confirmation that product installations adhere to the installation manual & assess the clarity of installation manual Provide feedback to Corporate on field or building code application changesProduce training materials for sessions as neededEarly Warning System/Proactive Field Intelligence/Technical Support/Reliability InvestigationPerform additional projects/duties to support ongoing business needs.Nature & Scope:Applies advanced knowledge of job area typically obtained through advanced education and work experienceManages projects and processes while working independently and with limited supervisionCoaches and reviews the work of lower-level professionals Problems faced are difficult and sometimes complex; takes a new perspective on existing solutionsKnowledge & Skills:Formal Product Training – effectively train/educate customers on our products Strong HVAC technical knowledge, operating systems, mechanical and electrical ability Excellent customer service, relationship management, and interpersonal skills Proficiency in MS Outlook, Word, Excel, and PowerPoint Must have excellent communication skills both written and verbal and HVAC technical acumen High level of attention to detail and problem-solving skills Excellent organizational, time management, and project management skills  Ability to apply good judgment, strong work ethics, and integrity on the job Highly self-motivated and directed with the ability to work in a fast-moving environmentAbility to apply good judgment, strong work ethic, and integrity on the job.Experience:5+ years in field service and repairEducation/Certification:High School Diploma or GED equivalent HVAC training/certification requiredPeople Management: NoPhysical Requirements / Work Environment:Must be able to perform essential responsibilities with or without reasonable accommodationsTravel is required – up to 30% Reports To:Manager, Divisional Tech ServicesQualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States. The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.Salary range is $95,000.00 - $105,000.00 depending on experience.The Company offers a comprehensive benefits package. Benefits for employees include healthcare and dental insurance, life and long-term disability insurance, 401K and different types of paid time off. #LIKWS