Customer Service Advocate

Job Description

Job Description

Now hiring Customer Service Advocates for an 11/9 start date!

Starting pay: $20.50/hr

Location: Onsite Melbourne, FL

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows:  Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability.

Summary

Christian Care Ministry’s Customer Service Advocate are a primary resource for our program members and medical service providers who may have questions or concerns related to the membership guidelines, general provisions of the program, technical support, paying their monthly share amounts, and so much more. Customer Service Advocates are an incredibly important part of carrying out the mission and vision of Christian Care Ministry.

Essential Duties and Responsibilities

• Present accurate, complete, and sometimes sensitive or difficult-to-hear information to the caller with tact and grace
• Document call notes accurately and according to procedure in appropriate systems
• Troubleshoot and resolve issues with members and/or providers
• Work with a high sense of urgency with all medical service providers and/or program members
• Show compassion, empathy and understanding to customers and/or providers in need
• Meet monthly service objectives as outlined by management
• Embrace any additional training, development, or special assignments with optimism
• Adhere to company rules and policies
• Seek to grow in the body of Christ; serving as a role model in professionalism, information accuracy, dependability, and timeliness and, if asked, mentor others
• Offer prayer to all members and providers at every appropriate opportunity
• Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

• Oral and written communication expertise
• Typing speed of 30 wpm or more
• Reading and interpreting documents
• Strong multi-tasking
• Critical thinking and problem solving
• Applying understanding to carry out instruction furnished in written, oral, or diagram form
• Digital literacy including e-mail, search engines, word processing, Microsoft Suite, and Zoom
• Familiarity working with two computer monitors
• Strong knowledge of computer hardware and software
• Maintaining strict adherence to scheduled tasks
• Staying connected in a remote environment using multiple communications channels
• Utilizing a database system including how to update fields

Core Competencies/Demonstrable Behaviors 

• Situational Adaptability–adapting approach and demeanor in real time to match the shifting demands of different situations.
• Instills Trust-Gaining the confidence and trust of others through honesty, integrity, authenticity.
• Customer Focus-Build strong customer relationships and deliver customer-centric solutions.
• Ensures Accountability - Holding self and others accountable to meet commitments.
• Manages Complexity - "Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems."
• Action Oriented – takes on tasks and new opportunities with a sense of urgency and enthusiasm

Education and/or Experience

• High school diploma or GED, and two (2) years of customer service experience in a relevant industry (insurance, financial services, healthcare)  required
• Two years high volume contact center experience preferred
• Experience in healthcare, insurance or medical billing  preferred

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to:

• 100% paid Medical for employees/99% for family
• Generous employer Health Savings Account (HSA) contributions
• Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance
• 6 weeks of paid parental leave (for both mom and dad)
• Dental - two plans to choose from
• Vision
• Short-term Disability
• Accident, Critical Illness, Hospital Indemnity
• 401(k) – up to 4% match on ROTH or Traditional contributions
• Generous paid-time off and 11 paid holidays
• Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo 
• Employee Assistance Program including no cost, in-person mental health visits and employee discounts
• Monetary Anniversary Awards Program
• Monetary Birthday Awards

Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:

GOD-HONORING healthcare
AFFORDABLE choice
ACCEPTABLE under the law

In 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 30 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.

Company Description

A program of Christian Care Ministry, Medi-Share is a healthcare sharing ministry where members share each other’s eligible medical bills. Its pillars are:\r\n\r\nGOD-HONORING healthcare\r\nAFFORDABLE choice\r\nACCEPTABLE under the law \r\n\r\nIn 1993, a formalized approach to sharing healthcare burdens began with the Medi-Share program. From small beginnings, this big idea took root. More than 30 years later, the Medi-Share program serves over 400,000 members, and more than $2.5 billion dollars in medical bills have been shared and discounted.